Role Overview
Kong is seeking a remote Senior AI Enablement Specialist to join its IT team and lead a newly established group focused on integrating artificial intelligence into daily business operations across the United States. This position is ideal for an experienced technical professional who wants to take ownership of building practical AI tools and transforming operational efficiency across departments like Sales, Marketing, Finance, HR, Legal, and Customer Success.
Key Responsibilities
Collaborate directly with internal business teams to evaluate existing workflows, pain points, and critical operational outputs.
Design and deploy custom AI automations, workflows, and tools that eliminate bottlenecks and save measurable time.
Coach employees through one-on-one sessions, practical working exercises, and structured enablement programs to build independent AI competencies.
Identify successful solutions initially built for single departments and scale them for reusable use across the wider organization.
Create measurable tracking frameworks to monitor AI adoption and provide regular reports to IT leadership.
Maintain thorough documentation standards for all workflows, tools, and best practices.
Collaborate with IT, Security, and Engineering departments to help establish internal AI governance rules.
Guide and mentor junior staff members and interns by providing constructive feedback and hands-on exposure.
Monitor emerging AI technologies and apply relevant advancements to practical business needs.
Requirements
Bring a minimum of five years of professional background in a technical or cross-functional position focused on solving multi-departmental challenges.
Demonstrate a proven history of designing and implementing AI-driven tools, workflows, or automations that successfully altered operational habits.
Possess prior experience upskilling others through direct coaching, structured training, or enablement initiatives.
Communicate technical ideas clearly and concisely to diverse audiences without condescension.
Demonstrate a high level of comfort working autonomously in ambiguous environments without a fixed roadmap.
Bring previous experience collaborating within or alongside IT departments or supporting corporate business operations.
Nice to Have
Practical familiarity with AI platforms and developer tools including Claude, Claude Code, MCPs, custom agent frameworks, LLM APIs, and workflow automations.
Professional background involving large-scale rollouts, change management, or organizational development.
Experience in client-facing technical roles, consulting, or solutions engineering where rapid trust and results were required.
Working knowledge of corporate SaaS solutions utilized at Kong, such as Google Workspace, Salesforce, Slack, Okta, Jira, and Freshservice.
Experience developing scalable training playbooks, toolkits, or internal programs.
Prior knowledge of API management concepts, Kong Gateway, or Kong Konnect to understand how APIs connect with AI models.
Skills and Tools
Large Language Models (LLMs)
Claude and Claude Code
Custom agent frameworks and LLM APIs
Workflow automation platforms
Enterprise SaaS tools including Salesforce, Slack, Okta, Google Workspace, Jira, and Freshservice
API management and connectivity concepts
Salary and Benefits
Salary range: $94,150 to $135,000 USD per year.
About the Company
Kong Inc. operates as the AI Connectivity Company, developing the foundational connectivity layer for artificial intelligence. Servicing both Fortune 500 corporations and AI-native startups, Kong offers a unified platform that allows organizations to govern, secure, accelerate, manage, and monetize data and intelligence traffic across any cloud and any model.
How to Apply
Interested candidates should submit their application directly through the official Kong careers page at konghq.com.
