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Principal Presales Customer Engineer (based in Canberra)

CloudflareDistributedSolution Engineering
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Salary
Not listed
Job type
Full-time
Posted
25 Aug 2026
Status
Open · checked 8d ago

About this role

The Principal Presales Customer Engineer position based in Canberra is a quota-carrying technical role focused on driving Cloudflare's go-to-market strategy and guiding enterprise clients through their entire journey. This opportunity suits an experienced technologist with a background in customer-facing engineering, architectural design, and commercial accountability.

Role Overview

Operating as a trusted technical advisor, the Principal Presales Customer Engineer sits within the global go-to-market organization and reports directly to a Customer Engineering Leader. The professional in this role acts as the primary architect of the customer journey, bridging technical strategy with business value from initial pre-sales technical validation through onboarding and full lifecycle expansion. By utilizing AI-augmented workflows and LLMs to automate routine administrative tasks like security questionnaires and telemetry monitoring, the engineer focuses heavily on high-value architectural design and measurable business outcomes.

Key Responsibilities

Partner with Account Executives to conduct technical deep-dive discovery, map complex customer infrastructure, and design bespoke Cloudflare solutions including DNS, CDN, Zero Trust, and Network Security.
Define scopes, success criteria, and technical evaluation plans for Proof of Concepts and technical validations while addressing complex technical objections.
Provide oversight to technical onboarding and implementation, designing structured migration blueprints and acting as a lead consultant for customer engineering teams.
Carry a variable quota tied directly to new business acquisition, ongoing account growth, platform adoption, and revenue retention.
Lead technical Quarterly Business Reviews with C-level executives to translate platform capabilities into tangible return on investment.
Partner with the Enablement Team to design, build, and govern technical resources, Standard Operating Procedures, and architectural best practices.

Requirements

Professional background in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, or Technical Account Management.
Demonstrated ability to white-board, design, and articulate complex enterprise network and security architectures clearly.
Exceptional communication and presentation skills capable of translating deep technical concepts into business outcomes for both engineers and executives.
Proven track record of operating in a quota-carrying or revenue-aligned environment with a strong understanding of SaaS metrics and enterprise sales cycles.
Technical depth in at least four specified areas, which may include Internet fundamentals, security, performance, AI proficiency, coding or scripting, and developer platform fluency.
Capability to travel between 20% and 50% of the time for customer meetings, conferences, and team collaboration.

Nice to Have

Track record of creating and delivering technical enablement resources such as workshops, code samples, and documentation.
Applied AI knowledge involving LLM orchestration, Retrieval-Augmented Generation architectures, and model-access controls.
Understanding of regulatory requirements including PCI DSS, HIPAA, and SOC 2.
Professional background originating from hyperscalers, digital natives, distributed systems environments, or startups.

Skills and Tools

Python
JavaScript
LLM
RAG
Terraform

About the Company

Cloudflare operates a massive intelligent global network that powers millions of internet properties, protecting and accelerating applications without adding hardware or software. Recognized for innovative company culture, Cloudflare maintains a strong mission to help build a better Internet through initiatives like Project Galileo, the Athenian Project, and privacy-focused public DNS services like 1.1.1.1.

How to Apply

Interested candidates should submit their application directly through the official Cloudflare careers page.

Skills and tech stack

PythonJavaScriptLLMRAGTerraform

Questions candidates ask

Where is this job located?

This position is based in Canberra, Australia, and may require travel up to 20% to 50% for customer meetings, conferences, and team collaboration.

What department does the Customer Engineer sit in?

The Customer Engineer sits within the go-to-market organization and reports to a Customer Engineering Leader.

Is this a quota-carrying role?

Yes, this is a quota-carrying technologist role tied directly to new business acquisition, ongoing account growth, and platform adoption.

What technical domains are required for candidates?

Candidates must demonstrate technical depth in at least four areas such as Internet fundamentals, security, performance, AI proficiency, coding or scripting, and developer platform fluency.

What specific tools and languages are mentioned in the role?

Mentioned skills and tools include Python, JavaScript, Large Language Models, Retrieval-Augmented Generation, and Terraform.

Ready to apply?

The application is on the official Cloudflare careers page.

Apply on company site