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Principal Customer Engineer, Majors

CloudflareDistributedSolution Engineering
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Salary
Not listed
Job type
Full-time
Posted
12 Jun 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Principal Customer Engineer, Majors role is a quota-carrying technical advisory position based in Switzerland or distributed locations, ideal for individuals who want to drive full-lifecycle enterprise client success. This position guides major clients from initial pre-sales technical validation through onboarding, architecture design, and ongoing account expansion.

Key Responsibilities

Partner with Account Executives to lead technical discovery, map enterprise infrastructure, and define success criteria for Proof of Concepts.
Deliver tailored technical presentations, architectural diagrams, and demonstrations addressing performance, security, and reliability challenges.
Oversee technical onboarding and implementation strategies, acting as the primary executive and engineering contact for customers.
Carry a variable quota tied to new business acquisition, revenue retention, strategic cross-selling, and up-selling based on usage data.
Lead technical Quarterly Business Reviews with C-level executives to translate platform capabilities into business return on investment.
Leverage AI agents, large language models, and internal platforms to automate administrative tasks like RFP responses and telemetry monitoring.
Partner with the Enablement Team to design, document, and educate internal teams and customers on technical best practices.
Travel between 20% and 50% of the time to attend customer meetings, conferences, and team collaboration events.

Requirements

Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, or Technical Account Management.
Strong architectural mindset with the ability to whiteboard and articulate complex enterprise network and security designs.
Consultative and advisory communication skills to bridge technical details with C-suite business strategies.
Proven track record operating in a quota-carrying or revenue-aligned commercial environment.
Demonstrated depth in at least four technical areas: Internet fundamentals, security, performance, AI proficiency, coding or scripting, and developer platform fluency.
Business fluency in German.

Nice to Have

Track record of creating and delivering technical enablement workshops, code samples, or documentation.
Applied AI knowledge including LLM orchestration, Retrieval-Augmented Generation architectures, and model-access controls.
Understanding of regulatory requirements like PCI DSS, HIPAA, and SOC 2.
Background coming out of hyperscalers, digital natives, distributed systems environments, or startups.

Skills and Tools

Python
JavaScript
LLM
RAG
Terraform

About the Company

Cloudflare operates one of the largest global networks that powers millions of internet properties, protecting and accelerating applications without adding hardware or changing code. Recognized for innovative culture, the company is on a mission to help build a better Internet through initiatives like Project Galileo, the Athenian Project, and the privacy-centric 1.1.1.1 public DNS resolver.

How to Apply

Candidates should apply directly on the official Cloudflare careers page to submit their application for consideration.

Skills and tech stack

PythonJavaScriptLLMRAGTerraform

Questions candidates ask

What is the primary focus of the Principal Customer Engineer role?

The role acts as a trusted technical advisor and primary architect of the customer journey, guiding enterprise clients from pre-sales technical validation through onboarding and full lifecycle expansion.

Is this a quota-carrying position?

Yes, this is a quota-carrying technologist role tied directly to new business acquisition, ongoing account growth, and revenue retention.

What language proficiency is required for this position?

Candidates must have business fluency in German.

How much travel is associated with this job?

The position may require travel up to 20% to 50% for customer meetings, conferences, industry events, and in-person team collaboration.

What technical domains must candidates demonstrate depth in?

Qualified candidates must demonstrate depth in at least four areas, which include internet fundamentals, security, performance, AI proficiency, coding or scripting, and developer platform fluency.

Ready to apply?

The application is on the official Cloudflare careers page.

Apply on company site