About this role
Cloudflare runs an intelligent global network designed to secure and accelerate internet applications while helping build a better internet for millions of properties. The go-to-market engineering team bridges technical strategy and business value by guiding enterprise clients through pre-sales validation, deployment architecture, and full lifecycle expansion.
As a Customer Engineer based in Sydney, you will act as a trusted technical advisor, leading discovery sessions, scoping proof of concepts, and designing migration blueprints for enterprise clients. You will utilize AI-augmented workflows to handle routine tasks like RFP responses and telemetry monitoring, freeing up time for high-value architectural design and quota-carrying commercial expansion.
This role suits a commercially minded technologist with a strong background in customer-facing engineering who thrives on solving complex network, security, and developer platform challenges. Successful candidates combine deep infrastructure knowledge with consultative communication skills to translate technical capabilities into measurable business outcomes for C-level executives.
What you will do
- Partner with Account Executives to conduct technical deep-dives, map complex customer infrastructure, and design bespoke Cloudflare solutions.
- Scope and execute Proof of Concepts, technical validation plans, and tailored demonstrations to address customer challenges.
- Oversee structured onboarding and migration blueprints while serving as the primary technical contact for enterprise clients.
- Manage a variable quota tied directly to new business acquisition, platform adoption, and ongoing account growth.
- Lead technical Quarterly Business Reviews to communicate platform return on investment to C-level executives.
- Leverage AI agents and large language models to automate administrative tasks such as security questionnaires and documentation.
What you need
- Must have professional experience in a customer-facing technical role like Solutions Engineering, Sales Engineering, or Technical Account Management.
- Required to possess a strong architectural mindset with the ability to white-board and design complex enterprise network and security systems.
- Must demonstrate strong consultative and advisory communication skills to engage both hands-on engineers and C-level stakeholders.
- Required to have a proven track record of operating in a quota-carrying or revenue-aligned technical environment.
- Must exhibit technical depth in at least four specified domains including internet fundamentals, security, performance, AI proficiency, coding or developer platforms.
Skills and tech stack
Questions candidates ask
Where is this role located?
This position is available in Sydney, Australia, with a hybrid work setup.
What level of experience is required for this position?
Experience required varies based on Associate, Senior, Staff, or Principal leveling. Candidates must have a background in a customer-facing technical role.
What tools and technologies will I use in this role?
You will work with internet fundamentals, security tools like WAF and Zero Trust, AI agents and LLMs for automation, and coding languages such as Python, JavaScript, Bash, Lua, or Go.
Does this role involve commercial responsibilities?
Yes, you will operate as a quota-carrying technologist. You are commercially accountable for platform adoption, revenue retention, and identifying cross-sell opportunities.