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Partner Success Director

AbridgeNYC OfficeCommercial
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Salary
$156K - $179,340 USD
Job type
Full-time
Work mode
Remote
Posted
2 Sept 2026
Status
Open · checked 8d ago

About this role

Role Overview

The Partner Success Director at Generative AI for Clinical Conversations is a full-time position based in the New York City office with remote flexibility. This high-ownership role suits an experienced professional passionate about healthcare innovation and customer relationships, managing a focused portfolio of strategic health system partners.

Key Responsibilities

Build and maintain executive, operational, and technical relationships across assigned health system partners.
Serve as the primary point of contact and trusted advisor, offering strategic guidance connected to clinical and operational priorities.
Monitor partner data, usage trends, and adoption patterns to conduct regular executive business reviews and prevent risk.
Collaborate with the sales team to spot expansion opportunities, track metrics, and contribute to revenue growth and retention.
Cultivate relationships with clinicians and healthcare professionals to understand workflows, pain points, and objectives.
Provide product onboarding, training, and ongoing support to ensure optimal solution utilization and high clinician satisfaction.
Partner internally across sales, product, and cross-functional teams to represent the voice of the customer and remove barriers to adoption.

Requirements

Proven background in client-facing roles, including management consulting, enterprise SaaS, or health system innovation.
Solid understanding of the healthcare landscape, enterprise dynamics, and clinician challenges.
Strong problem-solving abilities and a proactive, results-oriented mindset.
Exceptional communication and interpersonal skills to build rapport at all levels.
Technical aptitude to quickly grasp and explain complex software solutions.
Strong organizational and project management capabilities.
Passion for the mission of transforming healthcare delivery with generative AI.

Skills and Tools

Enterprise SaaS relationship management
Health system workflow analysis
Data-driven partner metrics tracking
Executive business review execution
Clinical workflow and adoption monitoring
Cross-functional collaboration and project management

Salary and Benefits

Annual salary ranging from $156,000 to $179,340 in USD
Comprehensive health plans including medical, dental, and vision coverage for full-time employees and families
Generous HSA contributions for eligible high-deductible health plans
401(k) retirement matching program
Flexible PTO and 14 paid holidays, plus accrued time off where applicable
Generous paid parental leave and family-forming benefits
Lifestyle wallet for fitness, coworking, and professional development, alongside a personal device allowance
Mental health support including dedicated access to therapy and coaching
Pre-tax flexible spending accounts and commuter benefits
Paid sabbatical leave after completing five years of employment
Competitive compensation and equity grants

About the Company

Generative AI for Clinical Conversations, known as Abridge, was founded in 2018 to power deeper understanding in healthcare. The enterprise-grade platform transforms patient-clinician conversations into structured clinical notes in real time through deep EMR integrations. By mapping AI-generated summaries to ground truth with linked evidence, the company helps providers quickly trust and verify outputs. Abridge maintains offices in the Mission District of San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh.

How to Apply

To apply for this position, please visit the official company careers page at abridge.com and submit your application materials through their secure portal.

Questions candidates ask

What is the salary range for the Partner Success Director role?

The annual salary for this position ranges from $156,000 to $179,340 in USD.

Where is this job located?

The role is based out of the New York City office located in the SoHo neighborhood, with remote work flexibility available.

What kind of background is required for this position?

Candidates need proven experience in client-facing roles such as management consulting, enterprise SaaS, or health system innovation, along with a strong understanding of the healthcare landscape.

What benefits are offered to full-time employees?

Benefits include comprehensive health plans, HSA contributions, 401(k) matching, flexible PTO, paid parental leave, lifestyle wallet contributions, mental health support, and a paid sabbatical after five years.

How do I apply for the Partner Success Director position?

You can apply directly through the official company careers page at abridge.com.

Ready to apply?

The application is on the official Abridge careers page.

Apply on company site