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IT Operations Specialist

AbridgeSF OfficeOperations
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Salary
$100K - $115K USD
Job type
Full-time
Work mode
Remote
Posted
25 Sept 2026
Status
Open · checked 7d ago

About this role

The IT Operations Specialist position at Abridge involves managing daily support operations, hardware, software, and collaboration tools while helping build a modern IT function for a growing AI-native healthcare company based in San Francisco. This hybrid role requires working from the San Francisco office at least three times per week and is ideal for an experienced IT professional skilled in automation and end-user support.

Role Overview

Abridge is seeking an IT Operations Specialist to support the San Francisco office and a rapidly scaling workforce. This role provides onsite and remote support across hardware, software, access, collaboration tools, and conference room technology. The successful candidate will help build a modern IT operations function designed for an AI-native company, utilizing AI ITSM, automation, and agentic workflows to resolve issues, reduce manual work, and improve the employee experience. Candidates must be willing to work from the San Francisco office at least three times per week, and relocation assistance is available.

Key Responsibilities

Own daily IT support operations and serve as the primary escalation point for complex employee issues.
Manage support requests through Serval, including triage, resolution, escalation, documentation, and follow-up.
Build agentic support workflows that improve response times, resolution quality, and the employee experience.
Design and maintain automations for onboarding, offboarding, access requests, birthright access, and other employee lifecycle events.
Manage account access across SaaS applications using secure, scalable, and policy-based processes.
Provide expert support for workplace hardware, desktop software, collaboration tools, and conference room technology.
Identify recurring issues and replace manual work with reliable, well-documented automation.
Maintain clear operating procedures, support documentation, and service performance data.
Partner with PeopleOps, Security, Engineering, and business teams to build effective technical solutions.
Help define the standards, systems, and automation that will shape the future of IT Operations at Abridge.

Requirements

3 to 5 years of experience in IT operations, service desk, or enterprise end-user support.
Experience managing tickets, incidents, access requests, and escalations in a fast-paced environment.
Strong technical troubleshooting skills across SaaS applications, hardware, operating systems, and workplace technology.
Experience building or managing IT workflows, integrations, and automations.
Clear written and verbal communication skills, including the ability to explain technical issues to non-technical employees.
Strong organization and attention to detail while managing multiple priorities.
A service-focused approach that combines urgency, sound judgment, and consistent follow-through.
Strong problem-solving skills and a proactive approach to identifying operational improvements.
The ability to work across teams and translate business requirements into scalable IT processes.
A strong interest in agentic support, automation, and the continued evolution of enterprise IT.
Commitment to a hybrid work model with a minimum of three days per week in the San Francisco office.

Nice to Have

Experience with Serval or another AI ITSM platform such as Console or Ravenna.
Experience supporting regulated organizations, including healthcare, finance, or government.
Familiarity with identity and access management, role-based access control, and employee lifecycle automation.
Experience with Google Workspace, Slack, Zoom, and Zoom Rooms.
Experience using APIs, workflow tools, or scripts to automate IT operations.
Experience with Mobile Device Management (MDM) systems.
Working experience in both Mac and Windows operating systems.
Working experience in a fast-paced tech startup with a customer-first mindset.

Skills and Tools

IT Operations and Service Desk Management
Hardware and Software Troubleshooting
SaaS Application and Access Management
Workflow Automation and Scripting
AI ITSM Platforms (e.g., Serval, Console, Ravenna)
Google Workspace, Slack, Zoom, and Zoom Rooms
Mac and Windows Operating Systems
Identity and Access Management

Salary and Benefits

Estimated base salary range of $100,000 to $115,000 per year (USD), varying based on location, experience, and qualifications
Opportunity to participate in a company stock option plan
Comprehensive health plans including Medical, Dental, and Vision coverage
Generous HSA contribution for High Deductible Health Plans
Paid parental leave and family forming benefits
401(k) matching
Personal device allowance and lifestyle wallet for fitness, professional development, and coworking
Generous time off including 14 paid holidays and flexible PTO
Mental health support, commuter benefits, flexible spending accounts, and paid sabbatical leave after 5 years

About the Company

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. The AI-powered platform transforms patient-clinician conversations into structured clinical notes in real time with deep EMR integrations. As pioneers in generative AI for healthcare, Abridge sets industry standards for responsible AI deployment across health systems. The company operates offices in San Francisco, New York, and Pittsburgh.

How to Apply

Interested candidates should apply directly on the official company careers page at abridge.com.

Questions candidates ask

What is the location requirement for this role?

This position requires working from the Abridge San Francisco office at least three times per week. Relocation assistance is available for candidates willing to move to San Francisco.

What is the salary range for the IT Operations Specialist?

The estimated base salary ranges from $100,000 to $115,000 per year in USD, depending on location, experience, skills, and qualifications. Additional compensation may include company stock options and a lifestyle wallet.

How many years of experience are required?

Candidates must have 3 to 5 years of experience in IT operations, service desk, or enterprise end-user support.

What benefits are provided by Abridge?

Abridge offers comprehensive medical, dental, and vision health plans, generous HSA contributions, 401(k) matching, paid parental leave, flexible PTO, personal device allowances, lifestyle wallets, mental health support, and paid sabbatical leave after 5 years.

How should I submit my application?

You should apply directly through the official company careers page at abridge.com.

Ready to apply?

The application is on the official Abridge careers page.

Apply on company site