Operations Manager
About this role
C3 AI delivers a family of fully integrated products including the C3 Agentic AI Platform, an end-to-end platform for developing, deploying, and operating enterprise AI applications. The professional services organization needs an Operations Manager to run the operational backbone and build the technical infrastructure that makes delivery scalable.
This hybrid role splits time between classic services operations such as staffing, forecasting, and utilization tracking, and hands-on technical work building and managing AI agents and internal applications. The person in this position will operate internally to build systems and tooling for the delivery group, requiring a blend of operational rigor and coding capabilities.
What you will do
- Manage the operating cadence for the services organization through staffing plans, forecasting, capacity planning, and budget reconciliation.
- Handle the resourcing process by matching engineers and consultants to engagements based on skill, availability, and account priority.
- Build and maintain dashboards and reporting tools to provide leadership with real-time visibility into engagement status and delivery health.
- Design, build, and maintain AI agents that automate internal delivery workflows such as status reporting and staffing recommendations.
- Manage the full lifecycle of internal applications used by the delivery group from requirements through deployment and maintenance.
- Partner with engineering to determine build-versus-buy decisions and prototype ideas quickly to validate them before committing resources.
What you need
- Bring five or more years of experience in an operations, business operations, or technical program management role within professional services, consulting, or forward-deployed engineering.
- Hold a Bachelor's degree in Business, Finance, or a related field of study.
- Demonstrate fluency with core operational mechanics including staffing models, utilization tracking, forecasting, and margin analysis.
- Possess experience owning a dashboard, reporting tool, or internal application from the initial build through ongoing maintenance.
- Show cross-functional communication skills with the ability to present effectively to both engineers and executives.
- Be authorized to work in the United States without the need for current or future company sponsorship.
Nice to have
- Experience in a forward-deployed engineering, solutions engineering, or implementation consulting environment
- Familiarity with services-industry benchmarking such as utilization targets and delivery velocity metrics
- Experience with enterprise SaaS platforms, low-code tooling, or workflow automation platforms
- Background in change management or org design work
- Direct experience building or configuring AI agents or LLM-based tools
Benefits
- Excellent benefits
- Competitive compensation package
- Generous equity plan
Skills and tech stack
Questions candidates ask
What is the work arrangement for this role?
This is a hybrid role based out of Redwood City, California.
What is the compensation range for the position?
The California base pay range is $128,000 to $159,000 USD, supplemented by a competitive compensation package, excellent benefits, and a generous equity plan.
What are the core technical expectations for this position?
Half of the job involves classic services operations while the other half requires hands-on technical work building and managing AI agents and internal applications that support delivery teams.
Are candidates required to have work authorization sponsorship?
Candidates must be authorized to work in the United States without the need for current or future company sponsorship.