About this role
A candidate who enjoys building scalable systems and operates at the intersection of sales, operations, and product would find this role suitable. This position is centered on scaling the outsourced operating model that supports OpenAI’s advertising solutions in North America and globally. The team focuses on enhancing operational excellence, customer experience, and leveraging AI-native approaches to drive advertiser acquisition, growth, and retention.
The Vendor Lead will be responsible for designing the governance, performance systems, and capacity plans necessary for external BPO partners to achieve strong commercial results. This is a highly cross-functional role requiring close collaboration with teams spanning Sales, Revenue Operations, Finance, Product, and external BPO leadership. The core mission is to define how OpenAI partners with external entities and establish the necessary frameworks to scale the business effectively.
This role is ideal for an individual contributor who can translate business needs into actionable processes and systems. Success in this position depends on the ability to analyze data, implement robust accountability mechanisms, and use AI and automation to enhance execution and seller productivity.
What you will do
- Build and scale BPO operating models, governance structures, and performance frameworks for the Ads business.
- Drive results across revenue, pipeline, advertiser acquisition, activation, retention, seller productivity, and quality.
- Lead business reviews and executive governance forums involving BPO partners and internal stakeholders.
- Develop scorecards, forecasts, inspection mechanisms, and escalation processes to surface risks early.
- Improve sales quality through the creation of playbooks, QA frameworks, coaching programs, and performance analysis.
- Partner with various internal teams on new products, markets, and sales motions.
- Create workforce and capacity plans aligned with business demand and growth forecasts.
- Determine the allocation of customer segments and sales motions between BPO partners and internal teams.
What you need
- Possesses at least five years of experience in vendor operations, commercial operations, outsourced sales, or managing a scaled revenue organization.
- Requires experience within the Ads domain, advertiser growth, performance marketing, or a comparable SMB sales motion.
- Must have a working knowledge of sales funnels, forecasting, advertiser activation, spend growth, retention, and churn.
- Demonstrates experience in improving operating processes, developing scorecards, quality programs, or capacity plans across vendors or markets.
- Needs strong analytical, operational, and communication skills to convert data into clear actions and collaborate effectively across teams.
- Should have an interest in leveraging AI and automation to enhance execution and seller productivity.
Nice to have
- Experience in Ads
- Experience in advertiser growth
- Experience in performance marketing
Benefits
- Offers Equity
Skills and tech stack
Questions candidates ask
What is the remote policy?
The posting does not specify the remote work policy for this role.
What is the compensation structure?
The role offers a salary of $239K and equity.
What is the primary tech stack mentioned?
The role involves using AI and automation to improve execution and visibility.
What is the team structure like?
This is a highly cross-functional individual contributor role sitting at the intersection of Ads Sales, SMB, Revenue Operations, Finance, Enablement, Product, Program Management, and external BPO leadership.