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Named Technical Support Engineer

RoboflowNY, SF or Remote (US) GTM
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Salary
$150K - $200K USD
Job type
Full-time
Work mode
Remote
Posted
22 Dec 2025
Status
Open · checked 7d ago

About this role

Role Overview

Roboflow is hiring a full-time Named Technical Support Engineer to join the GTM department on a remote basis within the United States, with hubs available in San Francisco and New York. This role suits a technically strong support professional who wants to focus deeply on a single strategic enterprise customer account rather than managing a high-volume queue.

Key Responsibilities

Become the primary technical continuity and regional representative for a key enterprise customer's computer vision deployment.
Build deep familiarity with the customer's data sources, workflows, edge infrastructure, and operational constraints.
Lead short enablement sessions to teach best practices in data handling, annotation, workflows, and deployment.
Maintain and develop a shared customer knowledge base that includes runbooks, FAQs, and architectural notes.
Diagnose complex issues spanning networks, edge devices, cloud pipelines, and inference performance.
Collaborate closely with Account Executives, Product teams, and Field Engineering to share customer insights.
Spot opportunities to expand the adoption of Roboflow technology and ensure smooth communication with stakeholders.
Participate in the support team's on-call rotation as required.

Requirements

Bring seven or more years of experience working with Linux and networking fundamentals such as SSH, firewalls, and VPNs.
Possess strong scripting abilities in Python and Bash.
Demonstrate the capability to troubleshoot issues across the entire machine learning and computer vision pipeline from data to edge inference.
Have hands-on experience using edge hardware such as webcams, Raspberry Pi, Nvidia Jetson, or industrial cameras.
Show comfort with navigating cloud infrastructure, reading logs, and profiling inference bottlenecks.

Nice to Have

Prior background in solutions architecture, pre-sales, consulting, or named-account support like a Technical Account Manager.
Familiarity with the Roboflow platform.
Demonstrated ability to explain technical value in terms of business outcomes.

Skills and Tools

Python
Computer Vision
Linux
Networking fundamentals
Edge devices and hardware

Salary and Benefits

Target compensation ranges from $150,000 to $200,000 OTE with uncapped potential.
Comprehensive health insurance covering up to 100% of costs for the employee and their family or partner.
Equity options in the company.
Annual travel stipend of $4,000 to work from anywhere alongside teammates.
Monthly productivity stipend of $350 for home internet or co-working space.
Monthly AI tools stipend of $350.
Monthly team lunch stipend of $150.
One-time home office setup stipend of $500.

About the Company

Roboflow is on a mission to make the world programmable through artificial intelligence by simplifying the creation and use of computer vision models. Over a million developers and half of the Fortune 100 utilize Roboflow tools for diverse applications like cancer research, drone flight guidance, and construction site safety. Backed by major investors including Google Ventures, Y Combinator, and Craft Ventures, the company operates as a distributed team that values autonomy, ownership, and a bias toward action.

How to Apply

Interested candidates should visit the official Roboflow careers page to submit an application for this position.

Skills and tech stack

PythonComputer Vision

Questions candidates ask

Is this position fully remote?

Yes, the role is remote within the United States, with physical hubs available in New York City and San Francisco.

What is the compensation package for this role?

The target compensation is $150,000 to $200,000 OTE (uncapped), plus equity, health insurance coverage up to 100%, and multiple monthly and yearly stipends.

How many years of experience are required?

Candidates must have 7+ years of experience with Linux and networking fundamentals.

What kind of customer load does this support engineer manage?

Unlike traditional support roles handling a broad queue, this named support engineer embeds deeply into a single strategic enterprise customer account.

What technical skills are needed?

Required skills include Python, Bash scripting, Linux, networking fundamentals, edge device experience, and full computer vision pipeline troubleshooting.

Ready to apply?

The application is on the official Roboflow careers page.

Apply on company site