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Manager, Presales Customer Engineering

CloudflareHybridSolution Engineering
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Salary
Not listed
Job type
Full-time
Posted
25 Aug 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Manager, Presales Customer Engineering role at Cloudflare involves leading a dedicated team of Customer Engineers who oversee the complete technical journey of clients from initial discovery to long-term adoption, retention, and expansion. Based in Sydney, Australia, this position suits an experienced technical leader with a strong background in guiding quota-carrying teams within SaaS, cloud, or infrastructure environments. Operating within a hybrid work model, the professional in this role acts as a player-coach who balances team development and operational forecasting with hands-on engagement in high-value customer interactions and deal strategies.

Key Responsibilities

Recruit, onboard, coach, and retain a diverse team of Customer Engineers across various experience levels while fostering a continuous feedback culture.
Manage opportunity pipelines, forecast weekly expansion and new business outcomes, and maintain strict accuracy regarding team revenue targets.
Accompany team members on vital customer calls, QBRs, discovery sessions, and Proof of Concept reviews to provide real-time coaching.
Champion the integration of AI agents, LLMs, and automation tooling across the team to reduce administrative work and scale advisory impact.
Collaborate cross-productively with Sales, Customer Experience, Professional Services, Engineering, Product, and Support teams.
Model company values by building an inclusive, high-performance team culture grounded in curiosity, ownership, and constant improvement.

Requirements

Minimum of 5 years of proven experience leading quota-carrying, customer-facing technical teams in a SaaS, cloud, or infrastructure environment.
Strong track record of hiring, developing, and retaining high-performing technical talent, with preferred past experience in Solutions or Sales Engineering.
Demonstrated success in owning and forecasting revenue numbers, alongside a deep comprehension of enterprise sales cycles and SaaS metrics.
Excellent consultative and communication skills capable of explaining complex technical topics to hands-on engineers and C-level executives.
Familiarity with AI-augmented workflows, LLMs, and automation approaches aimed at boosting team productivity.
Foundational fluency in at least two or three technical domains: Internet fundamentals, security, performance, or platform and cloud services.

Nice to Have

Experience working directly with Cloudflare's product portfolio or familiarity with CDN, security edge, Zero Trust, developer platforms, or AI workloads.
Prior experience managing managers or overseeing teams distributed across different regions and time zones.
Track record of designing and improving operational cadence, GTM processes, and forecasting discipline within a fast-growing technical environment.
Knowledge of compliance frameworks such as PCI DSS, HIPAA, SOC 2, GDPR, or FedRAMP.
Background coming from hyperscalers, digital natives, distributed systems environments, or startups.
Undergraduate or graduate degree in Computer Science, Engineering, Business, or a related field.

Skills and Tools

Team leadership, pipeline management, and weekly forecasting
Enterprise deal coaching and architectural whiteboard strategy
AI-augmented workflows, LLMs, and task automation tools
Core Internet networking knowledge including DNS, HTTP(S), TCP/IP, and SSL/TLS
Security concepts covering WAF, Bot Management, Zero Trust, SASE, and threat mitigation
Performance concepts such as caching, latency, content delivery, and traffic steering
Cloud platforms, edge services, APIs, automation, and developer tooling

About the Company

Cloudflare runs a massive global network designed to protect and accelerate internet applications without requiring extra hardware, software changes, or code modifications. Dedicated to helping build a better Internet, the organization values curiosity over bureaucracy and champions the use of AI to solve complex technical problems. Cloudflare is also known for impactful public initiatives such as Project Galileo, the Athenian Project, and the privacy-focused 1.1.1.1 public DNS resolver.

How to Apply

Please visit the official Cloudflare careers page to submit your application for the Manager, Presales Customer Engineering position.

Questions candidates ask

Where is this job located?

This position is available in Sydney, Australia, with a hybrid work setup.

How much experience is required?

Candidates must have at least 5 years of proven experience leading quota-carrying customer-facing technical teams in a SaaS, cloud, or infrastructure environment.

What department does this role sit within?

This role sits within the GTM organization under the Solution Engineering department.

Will travel be required for this position?

Yes, this role may require travel up to 25 to 50 percent of the time for customer meetings, team offsites, industry events, and in-person collaboration.

What technical knowledge is expected from candidates?

Candidates must demonstrate fluency in at least two or three technical areas, including Internet fundamentals, security concepts, performance optimization, or cloud platforms.

Ready to apply?

The application is on the official Cloudflare careers page.

Apply on company site