About this role
The Manager, Customer Experience and Renewals position is a hybrid leadership role at Cloudflare based in New York, NY or Washington, DC, designed for experienced professionals with a background in customer success and SaaS sales. This opportunity suits a strategic leader ready to build, coach, and scale a team while leveraging AI-driven workflows to accelerate customer outcomes.
Role Overview
Cloudflare seeks a strategic people leader to manage, coach, and scale a high-performing team of Customer Experience Managers (CXMs). In this role, the manager oversees the post-sale journey, guiding team members from onboarding to long-term retention and expansion. Responsibilities include serving as a mentor, guiding stakeholder relationships, and driving regional operational strategy.
Key Responsibilities
Requirements
Nice to Have
Skills and Tools
Salary and Benefits
The estimated annual salary range is $158,000 to $218,000 for New York and Washington, D.C. based hires, which includes on-target incentive compensation under the Sales Compensation Plan. Additional perks include eligibility to participate in Cloudflare's equity plan and a comprehensive benefits package covering medical, dental, vision, flexible spending accounts, short and long-term disability, life insurance, a 401(k) plan, and an Employee Stock Participation Program.
About the Company
Cloudflare operates a large global network that accelerates and protects millions of internet properties, ranging from individual blogs to Fortune 500 companies. Recognized for its innovative culture, the company is dedicated to building a better internet and supports public initiatives such as Project Galileo, the Athenian Project, and the 1.1.1.1 public DNS resolver.
How to Apply
Interested candidates should visit the official Cloudflare careers page to submit an application for this hybrid opportunity.
Skills and tech stack
Questions candidates ask
What is the location of this job?
This hybrid role is available in New York, NY and Washington, DC.
What is the salary range for this position?
The estimated annual salary for New York and DC based hires is $158,000 to $218,000, which includes on-target incentive compensation.
How many years of experience are required?
Applicants must have a minimum of 5 years of experience in Customer Success and Renewals Sales, including at least 2 years in a direct people management role.
What benefits are included?
Cloudflare offers medical, dental, and vision insurance, flexible spending accounts, 401(k), disability and life insurance, an Employee Stock Participation Program, and equity plan eligibility.
What tools and technologies will I use?
The role utilizes Salesforce for forecasting, alongside Large Language Models (LLMs) and AI analytics tools for workflow automation and customer data analysis.