About this role
Professionals who enjoy solving complex customer challenges while leading collaborative technical teams will find a strong fit in this management position. OpenAI is seeking a leader to guide a group of Applied AI Architects through every phase of the customer lifecycle, from initial discovery to full deployment and adoption.
Daily work involves partnering with internal divisions like sales, product, and engineering to ensure systems deliver measurable business value. The person stepping into this role will help navigate ambiguity, establish scalable processes, and act as a trusted escalation point for key enterprise accounts.
What you will do
- Develop and communicate a clear strategic vision for the Applied AI Architect team that aligns with overarching company goals and customer needs.
- Guide and support a multifaceted team throughout the customer lifecycle, ensuring clear technical account plans and measurable outcomes.
- Act as a trusted escalation point for key customers within the sales segment to address complex technical challenges.
- Advocate for the effective application of AI technologies across various sectors to position the company as an industry leader.
- Ensure team accountability for technical progress and customer outcomes by coordinating specialist support and establishing clear implementation ownership.
What you need
- Bring eight or more years of experience in technical customer-facing roles building C-level relationships within complex organizations.
- Demonstrate at least three years of experience leading technical pre-sales teams with a track record of hiring and mentoring.
- Have successfully led complex sales involving Generative AI or traditional machine learning solutions.
- Possess a solid understanding of network and cloud architectures.
- Approach work with humility, a collaborative mindset, and an eagerness to learn whatever it takes to support the team.
Benefits
- Offers Equity
- Offers Commission
- Relocation assistance to new employees
Skills and tech stack
Questions candidates ask
What is the remote work policy?
This role is open in the San Francisco or New York office. The company uses a hybrid work model of 3 days in the office per week.
What is the salary for this position?
The salary ranges from $280K to $300K. The position also offers equity and commission.
What departments will I work with?
The manager will partner closely with Sales, Deployment, Product, Engineering, and Research. These partnerships create a seamless end-to-end customer journey.