About this role
Regional IT operations in the APAC time zone often lack local technical anchors, leading to delayed support and fragmented device management for growing teams. Cohere addresses this gap by hiring an IT Support Specialist based in South Korea to manage core identity, collaboration platforms, and daily helpdesk requests.
This person operates as the primary contact for internal employees, bridging traditional support with modern systems engineering by utilizing automation and scripting to streamline user lifecycles. An ideal candidate brings a patient, customer-focused mindset, strong organizational habits, and the technical background needed to eliminate manual toil while ensuring secure workforce operations.
What you will do
- Serve as the initial point of contact for internal employees by managing incoming requests through established ticketing systems and support processes.
- Troubleshoot workstation, laptop, mobile, and basic network issues for both on-site staff and remote employees.
- Manage end-to-end employee onboarding and offboarding workflows to guarantee zero-day access provisioning and hardware readiness.
- Build and maintain internal support documentation and knowledge base articles for consistent handling of recurring issues.
- Track hardware inventory while coordinating device replacements, repairs, and hands-on maintenance for printers and meeting-room peripherals.
What you need
- Demonstrate professional proficiency in English alongside Japanese or Korean.
- Bring at least five years of experience working in help desk, internal IT support, or similar technical environments.
- Possess hands-on experience supporting user accounts, password resets, MFA, and SSO via Okta and Google Workspace.
- Show familiarity with Mobile Device Management platforms such as Iru and Microsoft Intune.
- Understand networking fundamentals including TCP/IP, DNS, Wi-Fi, and VPN technologies.
Nice to have
- Experience in a fast-paced or global team
- Familiarity supporting UniFi and Ubiquiti networking equipment
Benefits
- A weekly lunch stipend of $75 or local currency equivalent
- Full health and dental benefits including a separate mental health budget
- Retirement savings options including RRSP matching, 401K, and Pension Scheme
- 100% Parental Leave top-up for up to 6 months for either parent
- Annual enrichment benefits covering wellness, fitness, workspace improvements, and education stipends
- 6 weeks of paid vacation and a home office stipend of $500
Skills and tech stack
Questions candidates ask
What is the remote work policy?
Cohere is remote-friendly, but also maintains physical offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin, and Seoul. Employees not near an office can utilize a co-working benefit to work alongside others locally.
What tools and platforms will I use daily?
The tech stack includes Okta and Google Workspace for user accounts and SSO, Iru and Microsoft Intune for device management, plus Slack and Microsoft Office 365 for team collaboration.
What benefits are provided for full-time employees?
Full-time employees receive health and dental coverage, retirement matching plans, a weekly lunch stipend, annual enrichment benefits, a home office stipend, and 6 weeks of paid vacation.
Are AI tools used during the hiring process?
Cohere may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps recruiters identify potentially qualified candidates without limiting the applications they review.