About this role
Professionals who enjoy solving complex hardware and software challenges while bridging the gap between external vendors and internal engineering teams will find a strong fit in this role. The IT organization at OpenAI provides seamless technological support to equip employees for AI research and product development.
As an ITAV Operations Engineer, you will administer conference room audiovisual systems, video conferencing platforms, and digital signage while managing installations for office builds and refreshes. You will also build and operate AI-driven workflows to automate routine configuration checks and reduce manual tasks.
This position requires someone who can troubleshoot intricate technical issues, maintain rigorous operational standards, and handle support escalations effectively. Candidates must be comfortable working in a fast-paced environment that requires regular domestic and international travel.
What you will do
- Set up, configure, administer, and maintain conference room AV, video conferencing, background music, digital signage, and other ITAV-owned systems.
- Resolve vendor escalations that require internal administrative access or technical expertise, owning diagnosis, remediation, and verification of service restoration.
- Manage assigned ITAV installation and commissioning scope for office builds, refreshes, and moves, adds, and changes using established standards.
- Serve as the technical bridge between vendors and ITAV Engineering by providing clear diagnostic evidence for design standard changes.
- Execute software updates, configuration changes, equipment replacements, and conferencing move, add, and change requests.
- Validate operational readiness for new or upgraded systems, including configuration, monitoring, administrative access, and documentation.
- Investigate recurring failures and collaborate with ITAV Engineering to implement and validate lasting system improvements.
- Build, operate, and improve AI and agentic workflows for repeatable administration, configuration checks, and troubleshooting.
What you need
- Bring five or more years of experience implementing and troubleshooting enterprise AV systems, including installation and commissioning from technical designs.
- Demonstrate hands-on expertise configuring, administering, and troubleshooting video conferencing platforms such as Google Meet, Zoom, and Microsoft Teams.
- Possess practical knowledge of enterprise networking concepts including IP addressing, VLANs, DNS, DHCP, and multicast.
- Have direct experience deploying and troubleshooting AV over IP technologies such as Q-LAN, Dante, and NDI within the Q-SYS control ecosystem.
- Show familiarity with IT ticketing systems to prioritize technical escalations and meet agreed support expectations.
- Utilize basic scripting languages like Bash, Lua, Python, or JavaScript alongside AI workflows to automate repeatable operational tasks.
Nice to have
- Experience configuring and troubleshooting wayfinding and conference room booking hardware and software
- Experience migrating video conferencing platforms
- Experience administering AV or workplace technology services
Benefits
- Offers Equity
Skills and tech stack
Questions candidates ask
Where is this role located and does it offer remote work?
This is an in-office role and will require 5 days a week in the San Francisco office. Travel 30% of the time is required to support ITAV systems, technical changes, and operational readiness, including international travel.
What is the compensation package for this position?
The salary ranges from $187K to $207K and includes offers of equity. Additional details are determined during the hiring process.
What specific technical systems will I be working with?
You will administer and troubleshoot conference room AV, video conferencing, background music, digital signage, and other ITAV-owned systems. The tech stack includes Logitech, Cisco, QSYS, Google Meet, Zoom, Microsoft Teams, Q-LAN, Dante, and NDI.
What kind of automation work is expected in this role?
You will build, operate, and improve AI and agentic workflows for repeatable administration, configuration checks, and troubleshooting. This involves validating results, handling failures, and measuring reductions in manual effort using basic scripting such as Bash, Lua, Python, or JavaScript.