Industry Solution Leader - Healthcare / Life Sciences (Payer)
About this role
C3 AI builds enterprise artificial intelligence application software, including agentic platforms, domain-specific generative solutions, and industry-tailored SaaS products that drive global digital transformation. This role sits within the healthcare and life sciences practice focusing on payers, where the team designs and delivers advanced analytical systems for complex operational environments. The person stepping into this position will take end-to-end ownership of customer solutions, bridging domain expertise with technical execution to turn business challenges into structured deployment strategies.
Success in this capacity requires a professional who combines hands-on operational background inside health plans with the technical judgment to guide cross-functional teams of forward-deployed engineers and data scientists. Candidates will work directly with customer executives and operational stakeholders to define high-value opportunities, challenge assumptions, and oversee implementations from initial scoping through production scale. This opening suits a senior leader who navigates ambiguous business problems comfortably and translates them into tractable software architectures.
What you will do
- Own the overall solution strategy, technical direction, and delivery outcomes for assigned customer engagements from initial problem definition through production deployment.
- Serve as the primary customer-facing domain expert, developing a detailed understanding of operational workflows, constraints, and business objectives.
- Translate complex healthcare payer challenges into tractable artificial intelligence, machine learning, and optimization problems with clearly defined success criteria.
- Lead cross-functional teams of forward-deployed engineers, data scientists, product managers, and industry experts to drive alignment around customer outcomes.
- Work directly with customer leadership and technical stakeholders to validate requirements, workflows, recommendations, and measurable business impact.
- Partner with product management and engineering teams to identify reusable capabilities and inform future product development.
- Support sales teams during opportunity assessment and capture by defining customer problems, solution approaches, and deployment strategies.
What you need
- Hands-on experience working inside a health plan or payer operations organization with direct exposure to claims, prior authorization, utilization management, provider operations, or member services.
- Ownership of metrics such as cost, turnaround time, productivity, payment integrity, or service performance within a payer environment.
- Strong analytical and quantitative problem-solving skills, including the ability to reason about tradeoffs, constraints, uncertainty, and optimization objectives.
- Demonstrated experience leading complex, customer-facing technical engagements and working directly with operational, technical, and executive stakeholders.
- Ability to structure ambiguous business problems and translate those requirements into technical solutions.
- Excellent presentation, written communication, leadership, and interpersonal skills.
- Ability to travel to customer locations as required.
Skills and tech stack
Questions candidates ask
What is the salary range for this role?
The salary for this position ranges from $130,000 to $203,000 USD. Actual compensation details are based on the stated posting parameters.
Where is the position located?
This full-time role is based in Redwood City, California, United States. Travel to customer locations is required as needed.
What kind of domain background is required?
Candidates must have hands-on experience working inside a health plan or payer operations organization. This includes direct exposure to claims, prior authorization, utilization management, provider operations, or member services.