About this role
OpenAI faces the operational challenge of keeping internal systems simple, reliable, and secure as the organization scales globally. The Employee Tech and Experience team resolves employee friction by managing helpdesk operations, executive support, systems operations, logistics, and audiovisual services. Reporting to the Head of Global IT, the Head of Employee Tech and Experience will lead this global organization, shape investment priorities, and advance agent-led capabilities.
The incoming leader will direct research and design initiatives to remove unnecessary effort and amplify employee productivity across all functional areas. Success in this position requires a background in guiding global organizations through growth, an ability to rethink organizational workflows as artificial intelligence advances, and a strong commitment to building supportive leadership teams.
What you will do
- Lead the next stage of global growth across helpdesk, systems operations, logistics, and audiovisual teams with a shared strategy and accountability for employee outcomes.
- Elevate the employee experience through research and design by directing investment to simplify user journeys and remove unnecessary effort.
- Accelerate agent-led and customer-zero work by challenging existing workflows and extending what agents can own end to end.
- Develop leaders who earn trust, grow others, and sustain an environment where people feel valued and enjoy working together.
- Scale global services to support company growth with clear commitments to reliability, security, responsiveness, and effective controls.
- Shape priorities and investment with leadership across the company to accelerate execution and measurable improvements in how employees work.
- Translate employee friction into lasting improvements in policy, service design, and ownership to restore productivity.
What you need
- Have led global organizations through growth and transformation with measurable improvements in employee experience and reliability.
- Start with employee needs by using research and design to challenge assumptions and remove unnecessary work.
- Rethink how the organization works as AI advances by expanding what agents can own and delivering measurable amplification.
- Build leadership teams that help people grow, own meaningful work, and enjoy working together.
- Set direction and investment priorities with leadership across the company while owning execution, adoption, and lasting results.
Benefits
- Offers Equity
Questions candidates ask
Where is this role located?
This role is based at the San Francisco headquarters and requires an in-office presence. There is no remote option mentioned for this position.
What is the compensation for this position?
The salary range for this role is $313K to $347K. The compensation package also includes offers of equity.
What areas does the Employee Tech & Experience team cover?
The team encompasses Helpdesk, Executive Support, Systems Operations, Logistics, and AV. The group focuses on making technology simple, reliable, and secure for everyone at the company.