Head of Customer Success & Account Management - USA
About this role
This position suits an experienced post-sales leader based in the SF Bay Area or open to relocation to Mountain View, California, who wants to build and scale the customer success and account management function for an artificial intelligence research lab. Inworld AI seeks a Head of Customer Success & Account Management to own the post-sales customer lifecycle.
Role Overview
Inworld AI is hiring a Head of Customer Success & Account Management in Mountain View, California. This is a foundational leadership role focused on building the post-sales organization, managing strategic accounts directly as a player-coach, and driving retention, adoption, and expansion across enterprise clients.
Key Responsibilities
Requirements
Skills and Tools
Salary and Benefits
About the Company
Inworld AI operates as a research lab and inference provider focusing on realtime artificial intelligence for consumer applications. The organization builds first-party speech models, serves large language models, and powers developer APIs for high-volume workloads. Backed by investors including Lightspeed Venture Partners, Microsoft's M12 fund, and Founders Fund, the company's technology supports consumer experiences across gaming, healthcare, education, and media.
How to Apply
Interested applicants should visit the official Inworld AI careers page to submit an application.
Skills and tech stack
Questions candidates ask
Where is the Head of Customer Success & Account Management role located?
The position is based in Mountain View, California, with candidates ideally located in the SF Bay Area or willing to relocate. Remote candidates are also considered.
What is the salary range for this position?
The United States base salary range is between $230,000 and $290,000, plus variable compensation, equity, and benefits.
How many years of experience are required?
Candidates must have at least 7 years of experience in customer success, account management, or post-sales, including 3 or more years leading and hiring teams.
What are the primary responsibilities regarding revenue?
The role owns gross and net revenue retention, renewal performance, forecasting, and expansion pipelines.
Is remote work an option?
Yes, remote candidates will be considered, though candidates are ideally based in the SF Bay Area or willing to relocate to work on-site at the Mountain View office a few days a week.