Role Overview
The Forward Deployed Engineer - LatAm Market role at Aircall is a hybrid, revenue-driving position based out of the Mexico City Office that bridges technical consulting, project leadership, and AI adoption strategy. This position suits a client-facing professional with a strong technical background who enjoys connecting advanced AI agent technology to real-world workflows for small and medium-sized businesses.
Key Responsibilities
Lead customer discovery and design sessions to map out business processes, uncover automation opportunities, and define solution architecture.
Design, build, and deploy integrations leveraging low-code and no-code orchestration platforms alongside CRM automation tools with API connectors.
Collaborate closely with Engineering to validate technical feasibility, resolve any blockers, and share field insights that guide product enhancements.
Configure and optimize the AI Agent by defining specific intents, prompts, actions, guardrails, and key performance metrics.
Manage complex, multi-functional deployments by defining timelines, aligning stakeholders, maintaining accountability, and delivering within scope.
Build scalable models and reusable frameworks, such as templates, playbooks, and reference architectures, to accelerate future projects.
Drive continuous learning and enablement through peer training, internal workshops, and the documentation of best practices.
Run targeted outbound campaigns within the existing customer base and collaborate with GTM leadership to support new product pipeline and forecast accuracy.
Own regional top-line targets for assigned products by working alongside Account Executives and Account Managers with add-on quotas.
Act as an internal product owner within the go-to-market function to shape product-specific MRR strategies and product roadmaps.
Requirements
0 to 6+ years of professional experience working in technical consulting, solutions engineering, or integration-focused project management.
Proven client-facing experience is required for this position.
Strong command of APIs, webhooks, and data structures including JSON, REST, and GraphQL to design and troubleshoot integrations.
Practical understanding of AI workflow configuration, which includes prompt engineering, evaluation, and system monitoring.
Hands-on familiarity with low-code orchestration tools such as Zapier, Make, n8n, and Workato, plus CRM automation platforms like HubSpot and Salesforce.
Demonstrated ability to lead cross-functional projects by working alongside Engineering, Product, and Customer Success teams.
Excellent communication and stakeholder management skills with the ability to translate concepts between technical and business audiences.
A growth mindset focused on continuous learning, exploring new tools, and improving the overall customer experience.
Nice to Have
Experience working with telephony, voice, or contact center systems such as SIP, WebRTC, call routing, containment, and AHT.
Familiarity with business intelligence and analytics platforms including Looker, BigQuery, and Snowflake.
Exposure to programming languages like JavaScript or Python for light customization and troubleshooting tasks.
Skills and Tools
Python
JavaScript
Snowflake
APIs, webhooks, JSON, REST, GraphQL
Zapier, Make, n8n, Workato
HubSpot Workflows, Salesforce Flow
AI workflow configuration and prompt engineering
Salary and Benefits
Competitive salary package and benefits
Work-life balance focused culture
Fast-learning and entrepreneurial team environment
About the Company
Headquartered in Paris with a North American headquarters in Seattle and additional offices in locations like Mexico City, Berlin, London, and San Francisco, Aircall is a unicorn, AI-powered customer communications platform. Used by over 22,000 companies worldwide, the organization brings voice, SMS, WhatsApp, and AI together into a single workspace to help teams drive revenue and resolve issues faster.
How to Apply
Please apply on the official company careers page.
