Forward Deployed Engineer, Infrastructure Specialist (Middle East)
About this role
Leading enterprise deployments of the North AI workspace platform involves driving end-to-end rollouts in private cloud and on-premises environments, planning configurations, and troubleshooting technical issues. Engineers in this role operate as the primary technical bridge between the core product and client engineering teams across sectors like finance, healthcare, and telecommunications. Collaborating closely with enterprise IT departments, practitioners assess client infrastructure, security needs, and data management practices while traveling to customer premises up to 40 percent of the time.
Cohere builds frontier AI models and secure enterprise products designed to solve practical business challenges. The engineering group focuses on increasing model capabilities and customer value through high-velocity experimentation and robust deployment strategies that respect data privacy standards. Candidates who thrive here possess direct customer-facing experience, deep cloud and Kubernetes administration skills, and fluency in both Arabic and English to support regional operations effectively.
What you will do
- Lead end-to-end deployment of North in private cloud and on-premises environments, including planning, configuration, testing, and rollout.
- Partner with enterprise IT teams to assess infrastructure, security requirements, and data management practices.
- Experiment at a high velocity and with a high level of quality to engage customers and deliver solutions that exceed expectations.
- Design and implement deployment strategies tailored to client needs, ensuring compliance with data privacy and security standards.
- Troubleshoot and resolve deployment-related technical issues, providing timely solutions to minimize downtime.
- Travel to customer premises between 20-40% of the time.
What you need
- You have experience with and enjoy working directly with customers.
- You have experience deploying enterprise software in private or hybrid cloud environments.
- You have proven experience administering large-scale production Kubernetes clusters and expertise with Helm.
- You possess familiarity with DevOps practices, CI/CD pipelines, and tools like Git for version control.
- You have strong expertise in cloud infrastructure across Azure, AWS, and GCP, alongside networking and virtualization.
- You excel in fast-paced environments and can execute while priorities and objectives are a moving target.
- You are fluent in Arabic and English.
Nice to have
- Familiarity with GPU node orchestration & scheduling
- Understanding of the intersection of GPU infrastructure, inference systems, Kubernetes, distributed systems, and performance optimization
Benefits
- A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch
- Full health and dental benefits, including a separate budget for mental health
- RRSP matching, 401K, Pension Scheme
- 100% Parental Leave top-up for up to 6 months, for either parent
- Annual enrichment benefits including arts & culture, fitness/wellness, quality time, workspace improvement credit, and education & learning stipend
- 6 weeks of paid vacation (30 working days)
Skills and tech stack
Questions candidates ask
What is the remote policy for this role?
Cohere is remote-friendly, but also maintains key offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin, and Seoul. Employees not near an office receive a co-working benefit along with a $500 home office stipend to set up their workspace properly.
What kind of travel is expected for this position?
This role requires travel to customer premises between 20 to 40 percent of the time. There is also a budget for traveling to other offices if you are remote, plus an annual company offsite.
What technical skills and tools are required?
You need experience deploying enterprise software in private or hybrid cloud environments, along with proven experience administering large-scale production Kubernetes clusters and Helm. Strong expertise in cloud infrastructure including Azure, AWS, and GCP, networking, virtualization, DevOps practices, CI/CD pipelines, and Git is also necessary.
How does the company handle recruitment screening?
Cohere may use AI-enabled tools to screen and assess applicants against the criteria for the position. This helps recruiters identify potentially qualified candidates, but it doesn't limit the applications recruiters may review or consider.