Role Overview
The Telnyx team in Sydney is seeking a Forward Deployed Engineer to collaborate with regional enterprise clients on advanced production systems. This technical position suits professionals with a strong background in software development and infrastructure who enjoy guiding clients from initial concept to launch.
Key Responsibilities
Collaborate closely with enterprise clients across the Asia-Pacific region to analyze technical requirements, AI use cases, and complex integration hurdles.
Design and construct bespoke production solutions utilizing the full suite of Telnyx technologies, encompassing voice, messaging, wireless, WebRTC, AI, and edge compute platforms.
Develop and implement conversational AI systems, AI Voice Assistants, and applications driven by large language models.
Establish and manage LLM infrastructure, deploying open-weight models alongside routing, observability, and fallback strategies.
Construct Retrieval-Augmented Generation pipelines, prompt frameworks, model integrations, and evaluation protocols.
Provision containerized applications on Kubernetes while collaborating alongside client infrastructure teams.
Diagnose intricate technical obstacles spanning APIs, networking, SIP, WebRTC, AI inference, and client systems.
Facilitate technical discovery workshops, whiteboard sessions, proofs of concept, pilots, and full production deployments.
Guide client outcomes completely through deployment phases, stabilization, and eventual project handoff.
Collaborate directly with internal product and engineering groups to translate client insights into tangible product enhancements.
Draft technical guides, operational runbooks, and reference architectures for clients.
Assist clients in successfully navigating local security, data residency, privacy, and regulatory compliance standards.
Requirements
Possess a Computer Science degree or equivalent practical professional experience.
Bring a minimum of three years of hands-on background building software, managing infrastructure, or working within technical consulting.
Demonstrate strong programming proficiency in Python, Node.js, or Go.
Display practical experience launching LLM applications or AI infrastructure into live production environments.
Demonstrate familiarity with LiteLLM or comparable LLM gateways for handling routing, rate limits, fallbacks, and monitoring.
Show comfort working with Docker, Kubernetes, cloud architecture, APIs, and daily production operations.
Exhibit exposure to real-time communications, SIP, VoIP, WebRTC, or digital messaging.
Possess a solid grasp of production artificial intelligence obstacles, including latency, streaming, concurrency, provider limits, and cost management.
Maintain the capability to troubleshoot difficult technical failures and convert client needs into working solutions.
Feel comfortable interacting directly with clients and leading architectural conversations.
Display exceptional communication abilities capable of explaining sophisticated technology to varied audiences.
Reside in Sydney or demonstrate a willingness to relocate.
Hold legal authorization for employment in Australia or possess eligibility for visa sponsorship.
Nice to Have
Practical background involving conversational AI, real-time AI tools, STT, TTS, or AI Voice Assistants.
Familiarity with open-weight models, TGI, SGLang, vLLM, or Ollama.
Experience dealing with RAG, fine-tuning, inference optimization, and evaluation methodologies.
Practical knowledge regarding sizing and optimizing GPU infrastructure.
Professional background rooted in telecom, cloud infrastructure, CPaaS, or high-growth software-as-a-service.
Experience navigating on-premises, enterprise, or customer-controlled infrastructure.
Prior exposure to regulated sectors or regional APAC data residency mandates.
Strong foundational knowledge in DevOps and security principles.
Experience operating across multiple markets within the APAC region.
Skills and Tools
Python
Node.js
Go
Kubernetes
Docker
LLM
RAG
LiteLLM
WebRTC
SIP
VoIP
APIs
Cloud Infrastructure
About the Company
Telnyx builds global connectivity solutions, operating a private multi-cloud IP network and providing hyperlocal edge technology through intuitive application programming interfaces. The enterprise focuses on automating manual processes and modernizing traditional infrastructure to solve real-world problems. Supported by strong financial profitability, Telnyx invests heavily in innovative technology and fosters continuous employee growth in a collaborative work environment.
How to Apply
Interested candidates should visit the official Telnyx careers page to submit an application for this position.
