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Forward Deployed Engineer (AI Solutions) - UKI Market

Aircall.io, Inc.London Office12010 - Solution Engineering
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Salary
Not listed
Job type
Full-time
Posted
27 Aug 2026
Status
Open · checked 7d ago

About this role

The Forward Deployed Engineer (AI Solutions) position at Aircall is an on-site role based in the London Office, perfectly suited for professionals with a strong background in technical consulting, integration project management, or solutions engineering. This hybrid, revenue-driving role bridges software engineering, professional services, and product ownership to bring cutting-edge AI technology to real-world customer workflows.

Role Overview

As a Forward-Deployed Engineer, you will own the end-to-end delivery of technically sound, low-code AI solutions for Aircall customers. You will design, implement, and operationalize workflows that connect the AI Agent with CRMs, help desks, and communication tools. Operating at the intersection of technical consulting, project leadership, and AI adoption strategy, you will translate customer challenges into scalable technical solutions while driving team upskilling and building reusable frameworks.

Key Responsibilities

Lead customer discovery and design sessions to map business processes, identify automation opportunities, and define solution architecture.
Design, build, and deploy integrations using low/no-code platforms and CRM automation tools with API connectors.
Collaborate with Engineering to validate technical feasibility, resolve blockers, and share field learnings that inform product improvements.
Configure and optimize the AI Agent by defining intents, prompts, actions, guardrails, and performance metrics.
Manage complex, cross-functional deployments by defining timelines, aligning stakeholders, ensuring accountability, and delivering on time and within scope.
Create scalable models and reusable frameworks like templates, playbooks, and reference architectures to accelerate future projects.
Champion continuous learning and enablement by training peers, running internal workshops, and documenting best practices.
Run global, targeted outbound campaigns within the existing customer base to generate pipeline and accelerate adoption.
Own regional top-line targets for assigned products by collaborating with Account Executives and Account Managers.
Act as an internal product owner within the GTM function, defining product-specific strategies and ensuring platform excellence.

Requirements

0-6+ years of experience in technical consulting, solutions engineering, or integration-focused project management.
Client-facing experience is required for this role.
Strong command of APIs, webhooks, and data structures including JSON, REST, and GraphQL, with an ability to design and troubleshoot integrations.
Practical understanding of AI workflow configuration, including prompt engineering, evaluation, and monitoring.
Hands-on experience with low-code orchestration tools like Zapier, Make, n8n, and Workato, alongside CRM automation tools such as HubSpot and Salesforce.
Proven ability to lead cross-functional projects and collaborate with Engineering, Product, and Customer Success.
Excellent communication and stakeholder management skills to bridge technical and business audiences.
A growth mindset focused on continuous learning, improving customer experience, and elevating team capabilities.

Nice to Have

Experience in telephony, voice, or contact center systems such as SIP, WebRTC, call routing, containment, and AHT.
Familiarity with business intelligence and analytics tools like Looker, BigQuery, and Snowflake.
Exposure to scripting languages like JavaScript or Python for light customization and debugging.
Experience with MCP Servers.

Skills and Tools

APIs, Webhooks, JSON, REST, GraphQL
Low-code platforms: Zapier, Make, n8n, Workato
CRM automation: HubSpot Workflows, Salesforce Flow
AI workflow configuration and prompt engineering
Python, JavaScript, Snowflake (Nice to have)

About the Company

Aircall is a unicorn, AI-powered customer communications platform utilized by over 22,000 companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. Headquartered in Paris with a North American headquarters in Seattle, Aircall operates globally with teams located in cities including London, Madrid, Berlin, San Francisco, New York City, Sydney, and Mexico City. The company fosters a customer-obsessed, data-driven culture that values ownership, continuous learning, and thoughtful speed in a collaborative, fast-moving environment.

How to Apply

To apply for this position, please visit the official Aircall careers page to submit your application and learn more about joining the team.

Skills and tech stack

PythonJavaScriptSnowflake

Questions candidates ask

Is this a software engineering position?

No, this is not a software engineering role. It is a hybrid, revenue-driving role spanning solutions engineering, software engineering, consulting, professional services, and product ownership.

Where is this job located?

This role is based out of the London Office and is not a remote position.

What technical skills are required?

Candidates need a strong command of APIs, webhooks, and data structures (JSON, REST, GraphQL), a practical understanding of AI workflow configuration and prompt engineering, and hands-on experience with low-code orchestration tools and CRM automation.

What experience level is needed?

The role requires 0-6+ years of experience in technical consulting, solutions engineering, or integration-focused project management, alongside client-facing experience.

What tools and platforms will I use in this role?

You will use low-code orchestration tools like Zapier, Make, n8n, and Workato, as well as CRM automation platforms such as HubSpot and Salesforce, alongside API connectors and AI workflow configuration environments.

Ready to apply?

The application is on the official Aircall.io, Inc. careers page.

Apply on company site