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Forward Deployed Engineer (AI Solutions) - NA West Market

Aircall.io, Inc.San Francisco Office; Seattle Office12010 - Solution Engineering
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Salary
$120K - $190K USD
Job type
Full-time
Posted
15 Jul 2026
Status
Open · checked 7d ago

About this role

The Forward Deployed Engineer for AI Solutions role at Aircall is an exciting opportunity based out of the San Francisco or Seattle office, perfect for professionals skilled in technical consulting, integration project management, and client-facing workflows. This hybrid position bridges the gap between cutting-edge AI innovation and real-world small and medium-sized business applications, making it ideal for a builder who loves connecting technology with business outcomes.

Role Overview

As a Forward-Deployed Engineer, the primary focus is to own the end-to-end delivery of low-code AI solutions for Aircall customers. This hybrid, revenue-driving role sits within the GTM organization and bridges solutions engineering, software engineering, consulting, professional services, and product ownership. Professionals in this position will translate customer challenges into scalable technical solutions, connect AI agents with various communication tools and CRMs, and work closely with internal teams to accelerate product adoption.

Key Responsibilities

Lead customer discovery and design sessions to map business processes, identify automation opportunities, and define solution architecture.
Design, build, and deploy integrations using low or no-code platforms and CRM automation tools equipped with API connectors.
Configure and optimize AI agents by defining intents, prompts, actions, guardrails, and performance metrics.
Manage complex, cross-functional deployments by defining timelines, aligning stakeholders, and ensuring delivery within scope.
Create scalable models and reusable frameworks, such as templates and playbooks, to expedite future projects.
Champion continuous learning by training peers, running internal workshops, and documenting best practices.
Collaborate with product and go-to-market leadership to drive regional product targets, shape product roadmaps, and support channel partners.

Requirements

Zero to six or more years of experience in technical consulting, solutions engineering, or integration-focused project management with required client-facing experience.
Strong command of APIs, webhooks, and data structures including JSON, REST, and GraphQL.
Practical understanding of AI workflow configuration such as prompt engineering, evaluation, and monitoring.
Hands-on experience with low-code orchestration tools and CRM automation.
Proven ability to lead cross-functional projects alongside engineering, product, and customer success teams.
Excellent communication and stakeholder management skills to bridge technical and business audiences.

Nice to Have

Experience in telephony, voice, or contact center systems like SIP or WebRTC, call routing, containment, and average handle time.
Familiarity with business intelligence and analytics tools such as Looker, BigQuery, or Snowflake.
Exposure to scripting languages like JavaScript or Python for light customization and debugging.

Skills and Tools

APIs and webhooks
JSON, REST, and GraphQL
Low-code orchestration platforms including Zapier, Make, n8n, and Workato
CRM automation including HubSpot and Salesforce
AI workflow configuration and prompt engineering
Python, JavaScript, and Snowflake

Salary and Benefits

The annual base salary range for this position is $120,000 to $190,000. This base range excludes a 20 percent quarterly bonus and other offered benefits. The final compensation package is determined by evaluating skills, location, qualifications, and experience. Employees also enjoy a work-life balance focus, a fast-learning entrepreneurial environment, and a multicultural workplace comprising over 45 nationalities.

About the Company

Aircall operates an AI-powered customer communications platform utilized by more than 22,000 companies globally to scale customer-facing teams, accelerate issue resolution, and drive revenue. Headquartered in Paris with a North American headquarters in Seattle and additional offices worldwide, the company brings voice, SMS, WhatsApp, and artificial intelligence together into a single workspace. Aircall values ownership, continuous learning, diversity, equity, and inclusion, fostering a collaborative and customer-obsessed culture.

How to Apply

Interested candidates should visit the official Aircall careers page to submit an application and learn more about open opportunities.

Skills and tech stack

PythonJavaScriptSnowflake

Questions candidates ask

What are the office locations for this role?

This position is based out of either the San Francisco Office or the Seattle Office.

Is this a traditional software engineering role?

No, this is not a software engineering role. It is a hybrid, revenue-driving position operating across solutions engineering, software engineering, consulting, professional services, and product ownership.

What technical skills are required?

Candidates must have a strong command of APIs, webhooks, and data structures like JSON, REST, and GraphQL, along with a practical understanding of AI workflow configuration and experience with low-code orchestration and CRM automation tools.

What is the salary range for the Forward Deployed Engineer?

The base salary ranges from $120,000 to $190,000 per year, excluding a quarterly bonus of 20 percent and additional benefits.

What tools are helpful to know for this position?

Helpful tools and technologies include Zapier, Make, n8n, Workato, HubSpot, Salesforce, Python, JavaScript, and Snowflake.

Ready to apply?

The application is on the official Aircall.io, Inc. careers page.

Apply on company site