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Forward Deployed Engineer (AI Solutions) - DACH Market

Aircall.io, Inc.Berlin Office12010 - Solution Engineering
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Salary
Not listed
Job type
Full-time
Posted
27 Aug 2026
Status
Open · checked 8d ago

About this role

The Forward Deployed Engineer (AI Solutions) position at Aircall is an exciting hybrid role based out of the Berlin Office, perfectly suited for professionals skilled in technical consulting, project management, and AI adoption. This opportunity places the right candidate at the forefront of customer-facing innovation, helping small and medium-sized businesses seamlessly integrate advanced AI communication tools.

Role Overview

Aircall is hiring a Forward Deployed Engineer for the DACH Market to bridge the gap between cutting-edge AI Agent technology and real-world workflows. Working from the Berlin Office, this role focuses on end-to-end delivery of low-code AI solutions, connecting powerful communication platforms with essential CRMs and help desks. This is a hands-on position sitting at the intersection of solutions engineering, consulting, and product ownership, designed for individuals who thrive in collaborative, execution-focused environments.

Key Responsibilities

Lead customer discovery and design sessions to map out business processes, uncover automation potential, and define optimal solution architectures.
Design, build, and deploy custom integrations utilizing low and no-code orchestration platforms alongside CRM automation tools with API connectors.
Configure and optimize AI Agents by defining appropriate intents, prompts, actions, guardrails, and performance metrics.
Manage complex, cross-functional deployments by setting timelines, aligning key stakeholders, and ensuring projects are delivered on time.
Create scalable models, reference architectures, and reusable frameworks to accelerate future customer deployments and maintain consistency.
Collaborate closely with Engineering and Product teams to validate technical feasibility, clear blockers, and share valuable field insights.
Act as an internal product owner within the go-to-market function to drive regional product strategies and support revenue targets.
Champion team enablement by running internal workshops, documenting best practices, and training peers.

Requirements

Possess 0 to 6+ years of professional experience in technical consulting, solutions engineering, or integration-focused project management, with mandatory client-facing experience.
Strong technical command of APIs, webhooks, and data structures including JSON, REST, and GraphQL.
Practical understanding of AI workflow configuration, spanning prompt engineering, monitoring, and evaluation.
Hands-on familiarity with low-code orchestration tools like Zapier, Make, n8n, and Workato, plus CRM automation platforms such as HubSpot and Salesforce.
Proven ability to lead cross-functional projects successfully alongside engineering, product, and customer success teams.
Excellent stakeholder management and communication skills to bridge technical and business audiences effectively.
A growth mindset centered on continuous learning and enhancing the overall customer experience.

Nice to Have

Prior experience working with telephony, voice, or contact center systems such as SIP, WebRTC, call routing, and containment.
Familiarity with analytics and business intelligence tools including BigQuery, Looker, and Snowflake.
Exposure to light scripting using JavaScript or Python for customization and debugging.
Experience with MCP Servers.

Skills and Tools

APIs, webhooks, JSON, REST, GraphQL
Low-code orchestration tools (Zapier, Make, n8n, Workato)
CRM automation (HubSpot Workflows, Salesforce Flow)
AI workflow configuration and prompt engineering
Project management and cross-functional leadership
Optional: Python, JavaScript, Snowflake, Looker, BigQuery

Salary and Benefits

Competitive salary package and benefits
Opportunities for professional growth in a fast-learning, entrepreneurial environment
Focus on work-life balance

About the Company

Aircall operates an AI-powered customer communications platform utilized by over 22,000 companies globally to scale customer-facing teams and accelerate issue resolution. Headquartered in Paris with a North American headquarters in Seattle, the company maintains a vibrant presence across multiple international cities including Berlin. Driven by rapid AI innovation across voice, SMS, and WhatsApp integrations, Aircall fosters a customer-obsessed, data-driven culture supported by a multicultural workforce representing over 45 nationalities.

How to Apply

To apply for this position, please visit the official Aircall careers page and submit your application online.

Skills and tech stack

PythonJavaScriptSnowflake

Questions candidates ask

Where is this job located?

This role is based out of the Aircall Berlin Office.

Is this a software engineering position?

No, this is not a full-time software engineering role. It is a hybrid position that spans solutions engineering, technical consulting, professional services, and product ownership.

What level of experience is required?

The role looks for candidates with 0 to 6+ years of experience in technical consulting, solutions engineering, or integration-focused project management, alongside mandatory client-facing experience.

What technical skills are necessary for this role?

Candidates need a strong command of APIs, webhooks, and data structures like JSON, REST, and GraphQL, as well as practical experience with AI workflow configuration and low-code tools like Zapier, Make, n8n, and Workato.

Are there any preferred or nice-to-have skills?

Nice-to-have skills include experience with telephony or contact center systems, familiarity with BI tools like Looker, BigQuery, and Snowflake, and exposure to scripting languages like JavaScript or Python.

Ready to apply?

The application is on the official Aircall.io, Inc. careers page.

Apply on company site