About this role
Organizations struggle to connect high-stakes customer moments into a durable business capability that advances senior relationships while maintaining necessary customization. OpenAI needs an experienced leader to solve this challenge by building and scaling executive engagement programs across the Americas.
Working closely with regional and global stakeholders, the incoming lead will direct enterprise programs that bring research, products, and strategy into rooms with senior leaders. The person taking on this position will manage regional strategy, budgets, and a dedicated team while balancing long-term system design with hands-on engagement delivery. Ideal candidates possess a strong background in scaling high-touch customer operations and commercial judgment suited for a fast-moving technical environment.
What you will do
- Manage the Americas portfolio of executive engagement programs by setting priorities, resource investments, and measures of success.
- Direct and develop the regional team handling program delivery, operations, and strategy to maintain high standards of execution.
- Translate regional priorities into a targeted portfolio that advances critical customer relationships and business outcomes.
- Design an operating model that balances repeatable processes with bespoke customization for executive interactions.
- Collaborate with Sales leadership and customer-facing teams to connect engagements directly to customer objectives and next steps.
- Oversee regional resources, capacity, vendor relationships, and budgets while managing operational risks.
What you need
- Bring over 10 years of experience leading executive programs, customer engagement, enterprise marketing, or comparable capabilities.
- Demonstrated history of managing and developing high-performing teams responsible for visible portfolios.
- Demonstrated ability to transform high-touch customer operations from reactive delivery into strategic, scalable models.
- Possess strong commercial credibility with senior sales leaders, corporate executives, and internal stakeholders.
- Capable of operating effectively within a fast-paced technical environment across multiple cross-functional departments.
- Demonstrated talent for prioritizing rigorously and making difficult resource tradeoffs without losing trust.
Benefits
- Offers Equity
- Relocation assistance
Questions candidates ask
What is the location and remote work policy for this role?
The position is based in San Francisco and operates on a hybrid model requiring three days in the office each week. Regular in-person participation in executive briefings is expected, along with travel across the Americas and occasional global travel.
What compensation is associated with this opportunity?
The salary range is between $287K and $318K, and the compensation package also includes equity offers.
What kind of experience is required for this position?
Candidates must have 10+ years of experience building or leading executive programs, customer engagement, enterprise marketing, experience centers, field marketing, or a comparable enterprise capability.