Enterprise AI adoption lead (West)
About this role
This role addresses the need to drive measurable adoption and success for enterprise customers utilizing WRITER's AI-powered platform. The core objective is to embed within customer organizations to understand their specific business goals and translate AI investment into tangible outcomes. The individual will be responsible for developing and executing strategies that ensure customers achieve meaningful adoption of the platform's capabilities.
This position requires a proactive, builder's mindset, focusing on creating the conditions necessary for customer engagement rather than waiting for it to occur. The hire will partner with a Transformation lead to align WRITER's capabilities with customer use cases and then design the execution strategy. This involves building advocacy networks, running customized training, and advising customers on scaling their AI programs effectively.
The ideal candidate is someone who excels at bridging the gap between complex AI technology and practical business results. They must be adept at scoping custom solutions, communicating technical concepts to business stakeholders, and fostering strong relationships across all organizational levels to maximize platform utilization.
What you will do
- Own the activation and platform success across a defined customer portfolio.
- Deeply understand each customer's specific use cases, business objectives, and success metrics.
- Build and co-develop custom AI solutions by translating use cases into workflows that deliver measurable business impact.
- Design and execute activation strategies focused on driving platform adoption and achieving business outcomes.
- Implement champion programs, office hours, usage dashboards, and customized training sessions.
- Create advocate networks and power user communities to facilitate peer-to-peer learning.
- Lead dynamic live and virtual training sessions tailored to diverse audiences.
- Refine enablement materials based on customer feedback and adoption data.
What you need
- Requires at least five years of documented experience owning activation success and achieving measurable adoption outcomes.
- Must possess deep experience in understanding customer use cases, including the ability to discover, map, and leverage specific workflows and business objectives.
- Demonstrated experience in implementing activation strategies such as champion programs, usage dashboards, and workshops is necessary.
- The candidate must be able to connect platform usage directly to tangible business outcomes and clearly articulate the resulting ROI.
- Proficiency in scoping, designing, and delivering custom solutions and demos while working alongside business stakeholders is required.
- Expertise in delivering both virtual and live instructor-led workshops, with the skill to tailor content for different audiences.
- Strong relationship-building skills are essential for engaging stakeholders at all organizational levels.
- Must possess strong program management skills and operate with a natural advisor mindset.
Nice to have
- Experience working with enterprise-grade LLMs
Benefits
- Generous PTO, plus company holidays
- Medical
- Dental
Skills and tech stack
Questions candidates ask
What is the remote policy for this role?
This is a hybrid role based in either the San Francisco or Seattle hub.
What is the compensation structure?
The role offers a salary range of $142K – $185K, along with equity and commission opportunities.
What is the technical focus of the role?
The role requires the ability to scope, design, and deliver custom solutions and demos tailored to customer use cases, and to be comfortable understanding technical concepts to communicate effectively.
What does the growth trajectory look like?
The role involves continuous improvement through refining materials based on customer feedback and adoption data, and identifying gaps to champion new training opportunities.