About this role
Writer is building an end-to-end platform that enables global enterprises to orchestrate AI-powered work using proprietary LLMs and deploy grounded AI agents. The London hub is seeking an enterprise AI adoption lead to own deployment and activation success across a dedicated portfolio of customer accounts. Working closely with transformation leads, this person will embed within client organizations to translate business goals into functional workflows, design adoption frameworks, and cultivate internal champion networks.
Candidates applying for this position should possess a proactive builder's mindset and deep familiarity with customer success methodologies within enterprise software environments. The individual chosen will guide clients through complex generative AI rollouts, facilitate tailored educational workshops, and connect platform metrics directly to measurable business outcomes. This hybrid opportunity requires someone comfortable operating in a fast-paced setting who can bridge technical capabilities with strategic client advisory.
What you will do
- Manage activation and platform success by aligning closely with customer objectives and specific use cases.
- Collaborate directly with clients to co-develop custom AI solutions that generate measurable business impact.
- Design and execute adoption strategies including champion networks, usage dashboards, and office hours.
- Establish power user communities and train internal facilitators to scale enablement across customer organizations.
- Facilitate dynamic live and virtual training workshops tailored to diverse enterprise audiences.
- Partner cross-functionally with curriculum teams to refine training materials based on adoption data and feedback.
What you need
- Bring at least five years of proven experience driving activation success and measurable adoption outcomes.
- Demonstrate a strong background in discovering, mapping, and leveraging specific customer workflows.
- Show expertise in implementing structured activation strategies such as workshops, dashboards, and champion programs.
- Possess the ability to scope, design, and deliver custom technical solutions and demos alongside business stakeholders.
- Exhibit skill in delivering virtual and live instructor-led workshops tailored to varied audiences.
- Display strong program management skills, a natural advisor mindset, and excellence in building stakeholder relationships.
Benefits
- Generous PTO plus company holidays
- Comprehensive medical and dental insurance
- Paid parental leave for all parents (16 weeks)
- Fertility and family planning support
- Competitive pension scheme and company contribution
- Annual work-life stipends for wellness and learning
Skills and tech stack
Questions candidates ask
What is the remote or office policy for this job?
This is a hybrid role based in our London hub.
Are there any travel requirements for this position?
Travel requirements include 25% domestic and international travel that may be required.
What benefits are included for UK full-time employees?
UK full-time employees receive generous PTO, comprehensive medical and dental insurance, 16 weeks of paid parental leave, and annual work-life stipends for wellness and learning.