Enterprise AI adoption lead (East)
About this role
Builders and scalers who enjoy a hands-on, proactive approach to customer success will thrive in this position at Writer. The team develops an end-to-end generative AI platform that helps major enterprises build and deploy custom AI agents grounded in their proprietary data.
In the role of Enterprise AI Adoption Lead, the team member embeds directly into customer organizations to drive platform activation and long-term engagement. Responsibilities include translating business objectives into custom AI workflows, designing adoption strategies, and partnering closely with a Transformation lead to connect technology capabilities with measurable outcomes. This hybrid position operates out of the New York City hub and requires active participation in client education and champion community building.
What you will do
- Own deployment and activation success across a dedicated customer portfolio.
- Build and co-develop custom AI solutions that translate specific client use cases into impactful business workflows.
- Design and execute activation strategies such as champion programs, office hours, and usage dashboards.
- Establish advocate networks and power user communities to drive peer-to-peer learning within client organizations.
- Facilitate dynamic live and virtual training sessions tailored to diverse business audiences.
- Refine training materials based on customer feedback and adoption metrics.
- Collaborate cross-functionally to identify gaps and build relationships with executive sponsors.
What you need
- Bring at least 5 years of proven experience owning activation success and driving measurable software adoption outcomes.
- Demonstrate deep expertise in understanding customer use cases, mapping workflows, and articulating return on investment.
- Show hands-on experience implementing activation strategies including workshops, office hours, and champion networks.
- Possess the technical proficiency to scope, design, and deliver custom solutions and demos alongside business stakeholders.
- Exhibit strong facilitation skills with expertise in delivering virtual and live instructor-led workshops.
- Maintain strong program management abilities and thrive in a fast-paced environment.
- Excel at building deep relationships with stakeholders at all organizational levels.
Benefits
- Generous PTO, plus company holidays
- Medical, dental, and vision coverage for you and your family
- Paid parental leave for all parents (16 weeks)
- Fertility and family planning support
- Flexible spending account and health savings account options with company contribution
- Annual work-life stipends for wellness and learning and development
Skills and tech stack
Questions candidates ask
Where is this job located?
This is a hybrid role based in the New York City hub. Additionally, 25% domestic and international travel may be required.
What compensation is offered for the role?
The salary ranges from $158K to $186K with offers of equity and commission. Competitive compensation, company stock options, and 401k are also provided.
What kind of experience is required?
Candidates need at least 5 years of proven track record owning activation success and driving measurable adoption outcomes. Experience in understanding customer use cases, scoping custom solutions, and facilitating workshops is also necessary.