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Engagement Manager (Hawaii), Public Sector

Scale AIHonolulu, HIPublic Sector
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Salary
Not listed
Job type
Full-time
Posted
21 Apr 2026
Status
Open · checked 7d ago

About this role

Scale AI is hiring an Engagement Manager for its Public Sector team located in Honolulu, Hawaii, to oversee the delivery of agentic workflows for a national security customer. This role suits a mission-driven professional who combines program leadership, technical fluency, and stakeholder management in a fast-moving environment.

Role Overview

As an Engagement Manager on the public sector delivery team, the professional will lead and coordinate the execution of agentic workflows for a national security customer. Responsibilities include managing day-to-day operations, owning account plans, and delivering an exceptional customer experience. The position requires blending program leadership with customer relationship building, technical fluency, and contract awareness.

Key Responsibilities

Manage customer relationships ranging from executive leadership to end users.
Collaborate with customers to scope agentic workflow use cases that the engineering team will build and refine.
Lead a cross-functional project team to achieve and exceed customer artificial intelligence and machine learning objectives.
Identify operator pain points and customer needs proactively to guarantee customer success.
Oversee the onboarding and implementation processes for customer accounts.

Requirements

Must possess an active TS/SCI clearance.
Minimum of 5 years of work experience succeeding in stakeholder management or a customer-facing role involving enterprise-scale applications or solutions.
Demonstrated track record of structured, analytics-driven problem solving.
Excellent verbal and written communication skills.
Willingness to work onsite with customers throughout the Oahu area four days per week and travel up to 25% of the time as needed.

Nice to Have

10+ years of professional experience, typically in a customer-facing technical program management role within industry or government.
Prior experience at an API technology company or managing technical customers utilizing an API.
Technical degree in computer science, engineering, or a related field.
Proficiency in programming languages such as Python or SQL.
Domain expertise in areas like modeling and simulation, joint planning processes, or intelligence workflows.

Skills and Tools

Python
SQL
Stakeholder Management
Technical Program Management

Salary and Benefits

The base salary range for this full-time position in Honolulu, Hawaii is $166,400 to $249,000 USD. Compensation packages also include equity and benefits subject to eligibility and board approval. Benefits comprise comprehensive health, dental, and vision coverage, retirement benefits, a learning and development stipend, generous paid time off, and a potential commuter stipend.

About the Company

Scale AI focuses on developing reliable artificial intelligence systems for crucial decisions, providing high-quality data and full-stack technologies. The company assists enterprises and governments in building, deploying, and overseeing AI applications that deliver real impact. Scale AI collaborates with industry leaders and U.S. government agencies, including the Army and Air Force, while maintaining a commitment to an inclusive and equal opportunity workplace.

How to Apply

Interested candidates should apply directly on the official Scale AI careers page.

Skills and tech stack

Questions candidates ask

What clearance is required for this role?

Candidates must hold an active TS/SCI clearance.

Where is the job located?

The position is based in Honolulu, HI, requiring onsite presence in the Oahu area four days per week and up to 25% travel.

What is the salary range for the Engagement Manager in Honolulu?

The base salary range is $166,400 to $249,000 USD.

How many years of experience are required?

Applicants need 5+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale solutions.

What benefits are included with the position?

Eligible employees receive comprehensive health, dental, and vision coverage, retirement benefits, a learning and development stipend, generous PTO, equity, and potentially a commuter stipend.

Ready to apply?

The application is on the official Scale AI careers page.

Apply on company site