About this role
Based in Mexico City, the IT Support Engineer position at Scale AI involves managing hardware, software, and administrative requests for local staff. This full-time, on-site role suits a detail-oriented professional with a strong background in corporate IT operations and user support.
Role Overview
Scale AI seeks a full-time IT Support Engineer to work on-site in Mexico City 100% of the time. The professional in this position will maintain office technology, handle device provisioning, and resolve internal help desk tickets. The ideal candidate focuses on building repeatable solutions and enjoys working in a fast-paced environment.
Key Responsibilities
Requirements
Skills and Tools
About the Company
Scale AI focuses on developing reliable artificial intelligence systems through high-quality data and full-stack technology. The enterprise partners with leading organizations, private companies, and government agencies to build and deploy functional AI applications. The organization values inclusivity and operates as an equal opportunity workplace.
How to Apply
Interested candidates should visit the official Scale AI careers page to submit an application for this role.
Skills and tech stack
Questions candidates ask
Is this position remote or on-site?
This role requires the employee to be in the Mexico City office 100% of the time.
How many years of experience are required for this role?
Candidates must have 3 or more years of corporate IT experience.
What ticketing tool does the IT team use?
The team uses Jira Service Management to handle the daily support queue.
What operating systems are managed in the device fleet?
The device fleet consists of both Mac and Windows machines.
Can re-applicants apply immediately if rejected?
There is a 90-day waiting period before the company will reconsider candidates for the same role.