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Engagement Manager

GongDublinProfessional Services
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Salary
Not listed
Job type
Full-time
Posted
24 Sept 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Engagement Manager role at Gong in Dublin involves leading the end-to-end delivery of customer activations across the enterprise segment. This position suits an experienced project management or consulting professional who wants to drive complex, high-value engagements while helping shape the future of Professional Services.

Key Responsibilities

Own the full implementation lifecycle from initial kickoff and planning through discovery, configuration, testing, go-live, and handover.
Manage project scope, schedules, budgets, resources, governance, and dependencies using established methodologies.
Identify, communicate, and mitigate risks and issues to keep projects organized and moving forward.
Lead change management activities that align capabilities with customer objectives and drive adoption.
Maintain clear communication with senior customer stakeholders, project sponsors, and cross-functional teams.
Ensure a smooth transition into post-go-live teams such as Customer Success and Managed Services.
Utilize AI and automation tools to improve project planning, reporting, and stakeholder communications while maintaining responsible oversight.
Coach and mentor peers and junior team members by sharing implementation best practices.

Requirements

Six or more years of experience in management consulting, project management, or a customer-facing Professional Services role.
Background in managing multiple complex, concurrent enterprise engagements with strong prioritization abilities.
Experience consulting for go-to-market teams including Sales, Revenue Operations, Enablement, and Customer Success.
Familiarity working with European Works Councils or employee representative bodies to adapt implementation approaches.
Proven ability to build strong working relationships with executive sponsors and senior client stakeholders.
Understanding of change management principles to drive technology adoption.
Bachelor's degree, master's degree, or equivalent practical experience.
Willingness to travel up to 5 percent of the time.

Nice to Have

Professional certifications such as PMP or PRINCE2.

Skills and Tools

Practical experience using LLM tools and agentic workflows for research, analysis, and workflow automation.
Strong familiarity with SaaS applications and enterprise business processes.
Working knowledge of CRM systems such as Salesforce.com or Microsoft Dynamics.
Excellent written, verbal communication, and presentation skills.

Salary and Benefits

Private health insurance plans tailored for individuals and families.
Wellbeing fund and flexible wellness stipend supporting a healthy lifestyle.
Mental health benefits providing covered therapy and coaching.
Education and learning stipend dedicated to personal growth.
Flexible vacation time for a balanced lifestyle and paid parental leave.
Company-wide recharge days scheduled each quarter.

About the Company

Gong utilizes AI to transform how revenue teams win by unifying data, insights, and workflows into a single platform. Powered by the Revenue Graph and specialized agents, the company helps over 5,000 organizations worldwide understand their customers and close deals efficiently. Operating with a foundation of transparency and trust, Gong invites passionate professionals to build the future of revenue intelligence.

How to Apply

Candidates should visit the official Gong careers page to submit their application. Official communications from the recruitment team will always originate from the @gong.io domain.

Skills and tech stack

LLM

Questions candidates ask

What is the location for the Engagement Manager position?

The position is based in Dublin.

How many years of experience are required for this role?

Applicants must have 6+ years of experience in project management, management consulting, or a customer-facing Professional Services role.

What travel is expected for this role?

Willingness to travel is expected to be less than 5 percent.

What specific AI experience is needed?

The role requires practical experience using LLM tools and agentic workflows across activities like research, analysis, documentation, and workflow automation, alongside utilizing AI to improve productivity.

What benefits are provided to employees?

Employees receive private health insurance, a wellbeing fund, mental health benefits, an education and learning stipend, flexible vacation time, paid parental leave, and quarterly recharge days.

Ready to apply?

The application is on the official Gong careers page.

Apply on company site