About this role
Designing governance structures and performance frameworks for outsourced operations forms the core of daily responsibilities in the EMEA Vendor Lead role at OpenAI in Dublin. The selected individual builds and scales the vendor operating model supporting the advertising business, collaborating closely with external partner leadership and internal teams across sales, revenue operations, finance, and product.
Operating as a key contributor within the SMB Ads team, the professional creates workforce plans, develops quality programs, and deploys automation to boost seller productivity and advertiser growth. Success requires deep operational expertise in managing vendor networks, establishing forecasting scorecards, and driving commercial outcomes across scaled revenue organizations.
What you will do
- Build and scale BPO operating models, governance structures, and performance frameworks for the ads business.
- Drive results across revenue, pipeline, advertiser acquisition, activation, retention, seller productivity, and quality.
- Lead business reviews and executive governance forums with external BPO partners and internal stakeholders.
- Develop scorecards, forecasts, inspection mechanisms, and escalation processes that surface risks early.
- Improve sales quality through playbooks, QA frameworks, coaching programs, and performance analysis.
- Create workforce and capacity plans aligned to business demand and growth forecasts.
What you need
- Bring 5+ years of experience in vendor operations, commercial operations, outsourced sales, or a scaled revenue organization.
- Demonstrate experience in ads, advertiser growth, performance marketing, or a comparable SMB sales motion.
- Possess working knowledge of sales funnels, forecasting, advertiser activation, spend growth, retention, and churn.
- Show documented experience improving operating processes, scorecards, quality programs, or capacity plans across vendors or markets.
- Exhibit strong analytical, operational, and communication skills to turn data into clear actions and work effectively across teams.
Nice to have
- Interest in using AI and automation to improve execution, visibility, and seller productivity
Skills and tech stack
Questions candidates ask
What is the work location and remote policy for this role?
This role is based in Dublin, Ireland. OpenAI uses a hybrid work model requiring 3 days in the office per week, and occasional travel will be required.
What kind of teams will I partner with in this position?
The individual works across Sales, Revenue Operations, Finance, Product, Enablement, Program Management, and external BPO partners to drive advertiser acquisition and revenue growth.
What is the focus of the vendor operating model?
The selected candidate designs governance, performance systems, capacity plans, quality programs, and accountability mechanisms that enable BPO partners to deliver exceptional commercial outcomes.