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Director of Trading & Platform Operations

TopstepChicago, ILOperations
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Salary
$170K - $210K USD
Job type
Full-time
Posted
9 Jul 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Director of Trading & Platform Operations at Topstep in Chicago oversees daily real-time activities across the Platform Support and Trade Desks to keep operations compliant, efficient, and scalable. This position suits an experienced leader with a strong regulatory and brokerage background who can direct live market risk and elevate the proprietary platform customer experience.

Key Responsibilities

Direct real-time execution for the Platform Support Desk and Trade Desk to guarantee accurate and compliant service delivery.
Oversee essential retail client workflows like user funding, payment processing, withdrawals, and onboarding documentation approvals.
Manage high-volume customer escalations, enforce standard operating procedures, and maintain fast-paced issue resolution.
Act as the primary operational owner for technical queues and proprietary trading platform support experiences.
Partner with Engineering and Product teams to triage system errors, bugs, and outages affecting users.
Serve as the ultimate operational escalation point for complex execution concerns, live trading issues, and liquidations.
Collaborate with the Director of Risk to enforce margin, order-rejection, and liquidation parameters.
Ensure strict adherence to NFA and CFTC record-keeping and operational standards, including CFTC Rule 1.31.
Coordinate daily operational processes with FCM and clearing partners such as Plus500, handling margin updates and trade-error resolutions.
Manage, mentor, and develop platform specialist and trade desk staff while establishing rigorous training schedules.

Requirements

Must possess a Series 3 license; a Series 30 license is preferred or willingness to obtain one.
Minimum of 7 years of platform support, brokerage, or trading operations experience within an NFA- and CFTC-regulated setting.
Proven history of leading high-volume FinTech operations, platform support, or live trade desks.
Direct experience collaborating with a Futures Commission Merchant to support brokerage processes and regulatory needs.
Strong familiarity with live-market risk management, regulatory frameworks, and supervisory practices.
Demonstrated capability to implement scalable operational workflows bridging finance and technology.
Bachelor’s degree in Finance, Business, or a related field is preferred.

Skills and Tools

Live-market risk management and supervision
NFA and CFTC regulatory compliance
Futures Commission Merchant collaboration and operations
Proprietary platform support and issue triage
Client escalation and retail workflow management
Team leadership, mentoring, and workforce planning

Salary and Benefits

New hire base salary range of $170,000 to $210,000 per year in USD.
Eligible for a performance-based bonus according to plan terms.
Comprehensive health, dental, and vision insurance alongside competitive 401(k) matching for full-time employees.
Seven company-paid holidays, front-loaded paid time off, and generous family leave.
Food and groceries budget with contributions toward health and wellness.
Vacation encouragement bonus for taking five consecutive days off, plus employee referral bonuses.

About the Company

Topstep offers an engaging working environment with options ranging from fully remote to hybrid setups. The company encourages a collaborative culture featuring a robust Slack environment and meetings with cameras turned on. Topstep is an Equal Opportunity Employer dedicated to fostering an inclusive workplace free from discrimination.

How to Apply

Interested candidates should apply on the official company careers page with a resume.

Questions candidates ask

What is the salary range for the Director of Trading & Platform Operations?

The new hire base salary range is between $170,000 and $210,000 per year, and the position is also eligible for a performance-based bonus.

What licenses are required for this role?

A Series 3 license is required. A Series 30 license is preferred, or candidates must be willing to obtain it.

How many years of experience are needed?

Candidates must have a minimum of 7 years of brokerage, trading operations, or platform support experience within an NFA/CFTC-regulated environment.

Where is this job located?

This position is located in Chicago, Illinois.

What benefits does Topstep offer?

Benefits include health, dental, and vision insurance, competitive 401(k) matching, front-loaded paid time off, family leave, seven company-paid holidays, a food and groceries budget, health and wellness contributions, and vacation bonuses.

Ready to apply?

The application is on the official Topstep careers page.

Apply on company site