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CRM & Lifecycle Marketing Coordinator

TopstepChicago, ILBrand & Marketing
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Salary
$33 - $40 USD per hour
Job type
Full-time
Posted
29 Sept 2026
Status
Open · checked 7d ago

About this role

The CRM & Lifecycle Marketing Coordinator position at Topstep in Chicago, IL, involves managing database hygiene, campaign tracking, and CRM upkeep to support marketing operations. This role is well-suited for a detail-oriented professional with a strong interest in marketing technology and process-driven tasks.

Role Overview

Topstep is hiring a CRM & Lifecycle Marketing Coordinator to maintain the operational health of its CRM instance. The professional in this role will keep the database clean, organized, and running efficiently. Responsibilities include handling subscription management, file organization, campaign setup, and quality assurance. The position involves collaborating with creative, analytics, engineering, and QA partners to ensure smooth execution of evergreen and lifecycle email programs.

Key Responsibilities

Maintain contact list health by processing unsubscribes and unbounces, merging duplicate records, and auditing preference center settings.
Organize content, creative, and file assets within HubSpot using established naming conventions and folder structures.
Explore, evaluate, and configure new HubSpot features and tools, such as AI functions, HubDB, surveys, and ASO.
Monitor lifecycle and evergreen email programs to track send volumes, flag errors, and identify areas for operational improvement.
Configure campaigns within the CRM to ensure accurate attribution and performance tracking.
Conduct pre-send testing with QA teams regarding rendering, links, deliverability, and personalization tokens.
Coordinate asset handoffs with brand and creative teams while communicating regularly with engineering and analytics units.

Requirements

Three or more years of professional experience in CRM administration, email marketing operations, or marketing operations.
Highly organized and detail-obsessed approach to managing recurring, process-driven responsibilities.
Proven background in database hygiene tasks including list segmentation, deduplication, and preference management.
Familiarity with email campaign testing and quality assurance procedures.
Practical experience building and scheduling basic emails.
Competency with Google Slides for generating process documentation.
Fundamental knowledge of HTML.
Strong communication abilities to facilitate cross-functional teamwork.
Natural curiosity and comfort level when adopting new marketing technologies.

Nice to Have

Practical experience working with HubSpot.
Basic knowledge of CSS and Handlebars or equivalent programming languages.

Skills and Tools

CRM Administration
Database Hygiene and List Segmentation
HubSpot
HTML and CSS
Email Marketing Operations
Quality Assurance and Testing
Google Slides

Salary and Benefits

New hire base salary ranges from $33.65 to $40.87 per hour.
Eligible for a performance-based bonus based on plan terms.
Comprehensive medical, dental, and vision insurance alongside competitive 401(k) matching for full-time personnel.
Generous family leave and front-loaded paid time off.
Seven company-paid holidays.
Vacation encouragement bonus for taking five consecutive days off.
Food and groceries budget with health and wellness contributions.
Employee referral bonuses.

About the Company

Topstep offers an engaging working environment with hybrid and fully remote options available. The organization promotes a collaborative culture supported by active communication channels and virtual meetings. Topstep operates as an equal opportunity employer committed to an inclusive workplace for all applicants.

How to Apply

Interested candidates should submit their resume directly through the official Topstep careers page.

Questions candidates ask

What is the hourly salary range for this position?

The new hire base salary ranges from $33.65 to $40.87 per hour, and the position is eligible for a performance-based bonus.

How many years of experience are required?

Candidates must have at least three years of experience in marketing operations, CRM administration, or email marketing operations.

Where is this job located?

This position is located in Chicago, IL, within a company environment that ranges from hybrid to fully remote depending on the role.

What CRM platform is primarily used in this role?

Hands-on HubSpot experience is a preferred qualification, and the role involves exploring and configuring HubSpot tools and features.

What technical skills are needed for the job?

Basic HTML knowledge is required, while familiarity with CSS and Handlebars or an equivalent language is considered a plus.

How should I apply for the role?

Interested individuals can apply today with their resume through the official Topstep careers page.

Ready to apply?

The application is on the official Topstep careers page.

Apply on company site