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Director of Account Management

Aircall.io, Inc.New York Office12004 - Success
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Salary
$170K - $243,900 USD
Job type
Full-time
Posted
14 Sept 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Director of Account Management at Aircall.io in New York oversees the Americas Account Management function to accelerate expansion revenue and drive AI product adoption. This position suits an ambitious, commercially-driven revenue leader with a background in B2B SaaS who can treat an existing book of business with sales-org rigor.

Key Responsibilities

Own an aggressive expansion revenue target and drive AI and agentic product attach rates across the existing customer base.
Build, hire, and lead a commercially-driven Account Management team capable of executing a full sales cycle from discovery to close.
Manage expansion pipelines with strict discipline, providing accurate forecasts to executive leadership.
Position Voice Agents and Messaging Agents as transformational upsells by equipping the team with effective pitches and objection handling.
Design strategic territory coverage models to segment books of business by expansion potential and account tier.
Implement sales cadences including pipeline reviews, forecast calls, and deal coaching tailored for an existing-customer motion.
Partner cross-functionally with Sales, Product, Partnerships, and Support to remove deal friction and align roadmaps.
Build and maintain scorecards tracking Net Retention Rate (NRR), expansion revenue, attach rates, and quota attainment.

Requirements

Minimum of 5 years of professional experience in a revenue-carrying role such as Account Management, Sales, or Sales Leadership within B2B SaaS.
At least 3 years of experience managing front-line managers or a direct team of 8 or more individual contributors.
Demonstrated track record of carrying and beating a quota or revenue number.
Expertise in running a full sales cycle and coaching others through discovery, business case creation, negotiation, and closing.
Strong commitment to sales-level accountability, pipeline discipline, and deal coaching.
Exceptional executive communication skills capable of distilling complex pipeline metrics into clear narratives for senior leadership.
Ability to operate effectively within ambiguity in a fast-paced environment.
Genuine enthusiasm and conviction for selling innovative AI and agentic software products.

Salary and Benefits

Base salary ranging from $170,000 to $243,900 USD.
On-Target Earnings (OTE) reaching up to $348,429 USD.
Opportunities for professional growth in a fast-learning, multicultural environment spanning over 45 nationalities.
Emphasis on work-life balance and a supportive, collaborative workplace culture.

About the Company

Aircall.io is a unicorn, AI-powered customer communications platform utilized by over 22,000 companies globally to scale customer-facing teams and drive revenue. Combining voice, SMS, WhatsApp, and advanced AI into a single workspace, the company helps businesses work smarter through automation and real-time guidance. Headquartered in Paris with a North American hub in Seattle, Aircall operates globally with regional teams located in major cities including New York City, San Francisco, London, Berlin, Madrid, and Sydney.

How to Apply

Interested candidates should visit the official Aircall careers page to submit an application for the Director of Account Management position.

Questions candidates ask

What is the location of this job?

The role is based out of the Aircall New York Office.

What is the compensation package for this role?

The base salary ranges from $170,000 to $243,900 USD, with an On-Target Earnings (OTE) potential of up to $348,429 USD.

How many years of experience are required?

Candidates must have 5+ years of experience in a revenue-carrying role within B2B SaaS, including at least 3+ years managing managers or a team of 8+ individual contributors.

Who does this position report to?

This role reports directly to the General Manager of the Americas.

What is the primary focus of the Director of Account Management?

The primary focus is driving expansion revenue and accelerating AI and agentic product attach rates across the existing customer base using strict sales-org rigor.

Ready to apply?

The application is on the official Aircall.io, Inc. careers page.

Apply on company site