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Director, Customer Engineering

CloudflareHybridSolution Engineering
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Salary
Not listed
Job type
Full-time
Posted
7 Sept 2026
Status
Open · checked 7d ago

About this role

The Director, Customer Engineering is a senior leadership role based in London, UK, that scales the technical go-to-market organization across regions, segments, or product domains. This position suits an experienced technology leader who can manage multiple customer engineering teams and drive commercial outcomes at a global infrastructure scale.

Role Overview

Cloudflare is hiring a Director, Customer Engineering to serve as the executive bridge between field reality and company strategy. Operating in a hybrid capacity out of London, this leader owns commercial metrics, team development, operational systems, and cross-functional execution. The role requires building and scaling a unified, AI-augmented, high-performance go-to-market engine that partners closely with sales, product, and customer experience teams.

Key Responsibilities

Build, develop, and scale a multi-team customer engineering organization across geographies and levels, maintaining high standards for technical and commercial talent.
Own the revenue, consumption, expansion, renewal, and new business acquisition targets for the assigned region, segment, or domain.
Define territory coverage models, shape go-to-market strategies, and ensure the team drives platform-led selling alongside sales and marketing.
Coach frontline managers on deal strategy, people development, executive communication, and technical architecture reviews.
Build operational systems, dashboards, and AI-augmented workflows to maximize high-value customer time and streamline repeatable plays.
Translate field feedback into actionable insights for product, engineering, and support teams during executive forums.
Act as a visible executive technical sponsor for strategic accounts, Fortune 500 customers, and major industry events.

Requirements

Minimum of 10 years of experience in technical go-to-market roles within SaaS, cloud, or infrastructure companies.
Demonstrated track record of managing managers and owning a large solutions engineering or customer engineering revenue number at scale.
Deep understanding of enterprise B2B economics, including ACV, consumption models, renewals, and platform expansion.
Exceptional ability to inspire, coach, and influence C-level executives, senior managers, and internal stakeholders.
Fluency in at least two or three core technical domains, such as internet fundamentals (DNS, TCP/IP, BGP, HTTP), security (WAF, Zero Trust, DDoS, SASE), performance and networking (CDN, caching, traffic steering), or AI and platform workflows.
Outstanding written and verbal communication skills with the capacity to represent the organization in board-level discussions.

Nice to Have

Direct professional experience with Cloudflare product portfolios including application security, CDN, Zero Trust, or developer platforms.
Experience leading distributed technical teams across multiple international time zones.
Proven background in driving organizational transformation and operating model evolution.
Track record of building scalable operational playbooks and dashboards for field organizations.
Undergraduate or graduate degree in computer science, engineering, business, or a related discipline.

Skills and Tools

Enterprise revenue forecasting and pipeline management
Technical architecture review and team coaching
AI-augmented workflow adoption and sales tooling
Network security, DNS, and cloud platform fundamentals

About the Company

Cloudflare runs one of the world's largest intelligent networks, powering millions of internet properties ranging from individual bloggers to Fortune 500 companies. The company helps protect and accelerate internet applications without requiring added hardware, software installations, or code changes. Recognized for its innovative culture and top workplace environments, Cloudflare also maintains a strong social mission through initiatives like Project Galileo, the Athenian Project, and the 1.1.1.1 public DNS resolver.

How to Apply

Interested candidates should visit the official Cloudflare careers page to submit their application and learn more about the interview process.

Questions candidates ask

Where is this job located?

This position is available in London, United Kingdom, operating on a hybrid schedule.

How much experience is required for this role?

Candidates must have 10+ years of experience in technical go-to-market roles, including managing managers and owning revenue targets in SaaS, cloud, or infrastructure companies.

What technical knowledge is expected from applicants?

Applicants do not need to be hands-on across every domain, but they must demonstrate fluency in at least two or three areas, such as internet fundamentals, security, performance and networking, or AI and platform tools.

Does this role involve travel?

Yes, this role may require travel up to 25% to 50% of the time for customer meetings, executive briefings, team offsites, and industry events.

How do I apply for the Director, Customer Engineering position?

You can apply directly through the official Cloudflare careers page.

Ready to apply?

The application is on the official Cloudflare careers page.

Apply on company site