About this role
Complex enterprise AI deployments often stall between initial ambition and practical execution, creating a gap between technology capabilities and real-world organizational value. OpenAI addresses this challenge by hiring an Applied AI Delivery Lead in San Francisco to take full ownership of priority AI initiatives for strategic customers, guiding them smoothly from scoping through launch and ongoing adoption.
Working alongside account teams, technical specialists, and external partners, the person in this role will build integrated delivery plans, clear operational blockers, and communicate delivery health to internal and external stakeholders. Success requires a rare blend of executive presence and hands-on technical fluency, allowing the candidate to navigate ambiguous environments, manage dependencies, and turn customer experiences into repeatable delivery frameworks.
What you will do
- Manage the delivery lifecycle of high-priority customer AI initiatives from early planning and scoping through launch and initial adoption.
- Design and execute integrated delivery plans that outline scope, milestones, resource requirements, dependencies, and success metrics.
- Identify risks early and collaborate with cross-functional stakeholders to remove blockers and resolve operational tradeoffs.
- Drive launch readiness by addressing technical and organizational gaps to facilitate smooth rollout and usage.
- Track consumption patterns and measure achieved customer value against agreed-upon baselines.
- Lead internal and external delivery reviews to communicate progress, risk factors, and revenue timing implications.
- Translate customer insights into scalable playbooks and practical tools to improve future deployment methods.
What you need
- Bring seven or more years of professional experience leading complex enterprise technology deployments, customer delivery programs, or transformation initiatives.
- Demonstrate a proven track record of steering programs from initial scope through launch while remaining accountable for customer outcomes.
- Possess strong technical aptitude regarding AI systems, enterprise architecture, APIs, integrations, and deployment security dependencies.
- Show the ability to convert high-level customer objectives into structured delivery plans featuring clear milestones and assigned owners.
- Exercise sound judgment under conditions of ambiguity to handle competing priorities and guide timely decision-making.
- Build trust easily with diverse customers and lead cross-functional teams outside of a direct reporting line.
- Communicate effectively with a wide range of audiences, including enterprise executives and technical operators.
Benefits
- Offers Equity
Skills and tech stack
Questions candidates ask
What is the salary range for this role?
The position offers a salary range of $234K to $335K alongside equity offerings. Specific compensation details are provided during the recruitment process.
Where is this job located?
This role is based in San Francisco. Candidates should expect to work within this location as outlined in the posting details.
What level of experience is required?
This is a senior, customer-facing position requiring 7+ years of experience leading complex enterprise technology deployments, customer delivery programs, or transformation initiatives. Candidates must be comfortable engaging both executive leadership and technical specialists.