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Customer Support Specialist, EMEA

RogoLondonGTM
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Salary
Not listed
Job type
Full-time
Posted
9 Jul 2026
Status
Open · checked 7d ago

About this role

Rogo is seeking a Customer Support Specialist for the EMEA region based in London to deliver exceptional assistance to leading financial professionals. This full-time position suits an ambitious professional with a background in B2B SaaS support who wants to help shape the future of financial workflows using artificial intelligence.

Role Overview

Rogo is hiring its first Customer Support Specialist for the EMEA region to serve on the front lines of client assistance. This role involves managing day-to-day support interactions via chat and email, ensuring swift issue resolution, and routing client feedback to drive product enhancements as the company scales.

Key Responsibilities

Manage daily customer support queues using chat and email to resolve issues promptly and meet service level agreements.
Help clients and colleagues pinpoint root causes of problems and deliver effective workarounds.
Boost operational scalability by discovering process optimizations and automation opportunities.
Partner with Customer Support Managers to scale support functions alongside the expanding client base.
Coordinate with Product, Engineering, Sales, and Post-Sales teams to keep internal stakeholders updated with relevant support insights.

Requirements

Minimum of 1 year of working experience in user operations or customer support inside a technology or B2B SaaS setting.
Strong ambition to act as an early team member at a rapid-growth startup with future team-building potential.
Advanced organizational and prioritization skills suited for handling high-volume queues in ambiguous conditions.
Superior written and verbal communication abilities alongside strong attention to detail.
Genuine interest in keeping up with developments in the AI and financial sectors.
Data-driven and analytical approach to shaping operational choices.
Dedication to supplying top-tier customer experiences and operational excellence.

Skills and Tools

Customer support via chat and email
B2B SaaS user operations
Operational efficiency and process optimization
Data analysis for operational decision-making
Cross-functional collaboration across product, engineering, and sales

About the Company

Rogo is on a mission to reshape global finance by supplying top investment firms, private equity funds, and investment banks with advanced artificial intelligence tools designed for speed, accuracy, and insight. Backed by elite investors, the company features a fast-growing global client base and a talented team focused on solving complex challenges at the intersection of AI and Wall Street.

How to Apply

Interested candidates should visit the official Rogo careers page to submit their application for this position.

Questions candidates ask

Where is this job located?

This position is located in London, United Kingdom.

What department does this role belong to?

This role is part of the GTM department.

What experience is required for this position?

Candidates need 1+ years of experience in customer support or user operations within a B2B SaaS or technology environment.

What communication channels are used to support clients?

Client support is provided through chat and email channels.

How should I apply for this job?

You should apply directly on the official Rogo careers page.

Ready to apply?

The application is on the official Rogo careers page.

Apply on company site