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Customer Support Specialist

RogoSan FranciscoGTM
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Salary
$90K - $110K USD
Job type
Full-time
Posted
30 Jun 2026
Status
Open · checked 7d ago

About this role

Rogo is seeking a Customer Support Specialist to join the team in San Francisco to deliver exceptional service to global financial clients. This full-time role is ideal for an ambitious professional with a background in B2B SaaS support who wants to shape the future of enterprise AI.

Role Overview

As the first Customer Support Specialist at Rogo, you will serve as a foundational team member ensuring an outstanding experience for users. You will operate on the front lines of client communication, addressing requests and channeling user feedback directly into product enhancements.

Key Responsibilities

Manage daily support queues across chat and email channels to resolve user inquiries promptly and meet established service level agreements.
Help clients and colleagues uncover root causes of issues and deliver effective temporary workarounds.
Boost operational scalability by suggesting process improvements and automation opportunities.
Partner with Customer Support Managers to scale support operations efficiently alongside the growing client base.
Coordinate closely with Product, Engineering, Sales, and Post-Sales departments to maintain transparent communication channels regarding support insights.

Requirements

Minimum of 1 year of professional experience working in user operations or customer support within a technology or B2B SaaS setting.
High ambition and eagerness to join an early-stage, fast-growing startup with future team-building potential.
Strong prioritization and organizational abilities suited for high-volume queues and ambiguous settings.
Outstanding written and verbal communication skills paired with meticulous attention to detail.
Genuine interest in tracking developments within the AI and financial markets.
Analytical approach utilizing data to guide operational choices.
Dedicated commitment to providing superior customer experiences and driving operational excellence.

Skills and Tools

Customer Support and User Operations
B2B SaaS Support Workflows
Chat and Email Queue Management
Data Analysis for Operational Decisions
Process Optimization and Automation
Cross-functional Collaboration

Salary and Benefits

Annual salary range of $90,000 to $110,000 paid in USD.
Opportunity to work with a high-density talent team at an early-stage, fast-scaling enterprise AI company.

About the Company

Rogo is transforming global finance by providing AI solutions to elite private equity funds, investment banks, and investment firms. Backed by prominent investors, the company features proven product-market fit and a rapidly expanding global client base dedicated to redefining financial workflows.

How to Apply

Visit the official company careers page at rogo.ai to submit an application for this position.

Questions candidates ask

What is the salary range for the Customer Support Specialist?

The position offers an annual salary between $90,000 and $110,000 USD.

Where is the job located?

The role is located in San Francisco, California.

How many years of experience are required?

Candidates must have 1 or more years of experience in customer support or user operations within a technology or B2B SaaS environment.

What communication channels are used for client support?

Support is provided primarily through chat and email day-to-day queues.

How should I apply for this position?

You can apply directly through the official Rogo careers website at rogo.ai.

Ready to apply?

The application is on the official Rogo careers page.

Apply on company site