About this role
Rogo is seeking a Customer Support Manager, APAC to lead daily support operations and scale client services in Singapore. This full-time role suits an ambitious professional with a background in B2B SaaS operations who wants to shape the future of enterprise AI in finance.
Role Overview
As the first Customer Support Manager in the APAC region, the successful candidate will play a foundational role in delivering exceptional service to demanding financial clients. The position combines hands-on ticket management with strategic process refinement to ensure rapid resolution of customer issues. Working from Singapore, this team member will set the standard for support excellence while helping build out the local organization.
Key Responsibilities
Requirements
Skills and Tools
About the Company
Rogo is transforming the global financial sector by equipping top investment banks, private equity firms, and investment funds with advanced artificial intelligence. The organization combines proven product-market fit with backing from world-class investors to redefine traditional financial workflows. Employees join a high-density, sharp team dedicated to solving complex problems at the intersection of AI and finance.
How to Apply
Interested candidates should visit the official Rogo careers page to submit an application for this Singapore-based opportunity.
Questions candidates ask
Where is this job located?
This position is based in Singapore and is not a remote role.
What is the primary focus of the Customer Support Manager?
The role focuses on managing daily support queues, handling advanced customer escalations, scaling support operations, and partnering cross-functional teams to resolve issues in the APAC region.
How much experience is required for this role?
Applicants must have at least three years of experience in customer support or user operations within a B2B SaaS or technology environment, including a minimum of one year in a mentorship or team lead capacity.
What kind of company is Rogo?
Rogo is an enterprise AI company that builds specialized tools for investment banks, private equity funds, and investment firms to transform financial workflows.
How do I apply for the Customer Support Manager position?
Candidates can apply directly through the official Rogo careers page.