Latest AI JobsBrowse Jobs
Healthie logo

Customer Success Operations Lead

HealthieNYCGrowth Operations/Private Practice
Apply on company site
Salary
$140K - $170K USD
Job type
Full-time
Posted
20 Sept 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Customer Success Operations Lead position at Healthie is a senior individual contributor role based in New York City on a hybrid schedule. This job suits an experienced operations professional who wants to take full ownership of the post-sale lifecycle motion as the company scales toward $100MM+ in ARR.

Key Responsibilities

Design and build the end-to-end customer lifecycle motion, covering onboarding, health scoring, renewals, and expansion.
Manage the migration of customer operations off a standalone customer success platform and directly into Salesforce.
Construct custom Salesforce objects, advanced Flows, validation rules, assignment logic, permissions, and reporting architectures.
Integrate Stripe billing data, product usage metrics, and support activity into actionable signals for customer success managers.
Partner with customer success and support leadership, finance, product, engineering, and the GTM systems admin to streamline team workflows.
Scope complex builds that require Apex and collaborate with technical team members for deployment.

Requirements

Minimum of 6 years of professional experience in Customer Success Operations, Revenue Operations, or Go-To-Market systems.
Comprehensive understanding of post-sale motions including onboarding SLAs, health scoring, renewal forecasting, and churn-risk playbooks.
Proven technical ability to build within Salesforce independently using custom objects, data modeling, advanced flows, and dashboards.
Practical integration background involving REST and bulk APIs, webhooks, middleware, or iPaaS tooling.
Familiarity with SaaS metrics such as ARR, NRR, gross and net retention, churn, and expansion.
Ability to maintain compliance and data security standards under HIPAA constraints.

Nice to Have

Programming capabilities including Apex, SOQL, triggers, LWC, or experience with SFDX, Git, and CI processes.
Active Salesforce certifications such as Administrator, Advanced Administrator, Platform App Builder, or Platform Developer I.
Prior professional experience migrating organizations away from dedicated customer success platforms like Vitally, Gainsight, ChurnZero, or Totango.

Skills and Tools

Salesforce configuration and architecture
Advanced Flow and data modeling
Stripe billing and subscription data management
REST and Bulk API integrations
AI-powered development and automation tools

Salary and Benefits

Base salary range of $140,000 to $170,000.

About the Company

Healthie builds an AI-native, ONC-certified electronic health record and infrastructure platform utilized by thousands of organizations and care delivery providers across more than 35 specialties. Operating with financial profitability for over half of its lifetime and backed by leading investors, the company focuses on creating business-critical software for modern outpatient healthcare delivery.

How to Apply

Interested candidates should visit the official Healthie careers page to submit an application for this hybrid NYC position.

Questions candidates ask

Where is this job located?

This position is a hybrid role based in New York City.

What is the salary range for this role?

The base salary range is between $140,000 and $170,000.

How many years of experience are required?

Candidates must have 6 or more years of experience in Customer Success Operations, RevOps, or GTM systems.

Who will this role report to?

The Customer Success Operations Lead reports to Bill Coffin, Director of Revenue Operations.

What system migration is the team currently undertaking?

The team is migrating the customer lifecycle off a standalone customer success platform and natively into Salesforce.

Ready to apply?

The application is on the official Healthie careers page.

Apply on company site