About this role
Healthie is seeking a dedicated Customer Success Manager to join their team in New York on a hybrid basis. This role suits an experienced professional with a strong background in client relations who wants to make a meaningful impact on modern outpatient healthcare technology.
Role Overview
In this position, team members guide healthcare organizations through their journey with an AI-native, ONC-certified electronic health record platform. The professional chosen for this role will help clinics scale by building strategic relationships with practice leaders and clinical champions. Working closely with cross-functional groups, the individual acts as the primary escalation point to resolve issues and drive platform adoption.
Key Responsibilities
Requirements
Nice to Have
Skills and Tools
Salary and Benefits
The base salary for this position ranges from $105,000 to $130,000 per year.
About the Company
Healthie provides an AI-native, ONC-certified electronic health record infrastructure for modern outpatient healthcare organizations. The API-first platform powers thousands of organizations and millions of patients across more than 35 medical specialties. Backed by leading investors with millions raised to date, the profitable company operates with fiscal responsibility and a commitment to improving healthcare accessibility.
How to Apply
Interested candidates should visit the official Healthie careers page to submit an application for this hybrid New York position.
Questions candidates ask
What is the location and work model for this job?
This position is a full-time, hybrid role located in New York City.
What is the salary range for the Customer Success Manager role?
The base salary range is between $105,000 and $130,000 per year.
How many years of experience are required?
Applicants must have 8 or more years of experience in customer-facing roles with proven customer success expertise.
What does the interview process look like?
The process includes a brief introductory chat with the talent team, meetings with leadership including the VP of Customer Management and Director of Customer Success, an in-person case study session with team members, a final session with the COO, and reference checks.
Is healthcare industry experience mandatory?
While experience in healthcare, healthtech, or high-growth software-as-a-service companies is strongly preferred, the primary requirement is extensive customer success expertise managing complex books of business.