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Customer Success Manager - UAE

CohereDubaiRevenue
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
19 Aug 2026
Status
Open · checked 7d ago

About this role

Cohere is hiring a remote-friendly Customer Success Manager based in Dubai to lead strategic enterprise accounts across the UAE. This full-time revenue role is ideal for an experienced professional with deep knowledge of the regional private sector landscape who wants to drive widespread enterprise AI adoption.

Role Overview

As a Customer Success Manager focusing on the UAE market, the individual will act as the primary executive sponsor and strategic partner for key enterprise accounts. The position involves guiding organizations through complex artificial intelligence implementations, ensuring maximum value realization, and fostering trusted relationships with senior stakeholders. The role combines regional business expertise with technical guidance to help private sector clients successfully deploy cutting-edge foundation models.

Key Responsibilities

Own the entire lifecycle of adoption, success, and strategic growth for UAE private sector clients using advanced AI solutions.
Build trusted relationships with senior enterprise leaders including CXOs, directors, and digital transformation heads.
Create customized success plans aligned with organizational budgets, strategies, and operational constraints.
Lead secure AI implementation projects across complex enterprise environments, managing legacy integration and sensitive data systems.
Conduct regular executive business reviews to demonstrate return on investment, operational efficiency, and strategic impact.
Drive account renewals and revenue growth by consistently delivering measurable value.
Serve as the internal voice of regional customers, providing strategic product feedback to engineering and product teams regarding security, ethical AI, and Arabic language capabilities.
Represent the company at regional industry events, business forums, and enterprise roundtables.

Requirements

Minimum of 8 years of professional experience in customer success, strategic consulting, account management, or technology delivery within enterprise settings.
At least 3 to 5 years of direct working experience with UAE enterprises across industries such as technology, logistics, finance, or healthcare.
Proven history of managing complex, strategic accounts featuring multiple stakeholders and long implementation timelines.
Demonstrated background in leading cloud, enterprise software, or AI/ML deployments within highly regulated or secure environments.
Fluent proficiency in both Arabic and English languages.
Strong familiarity with regional business culture, decision-making processes, and relationship-building practices.
Understanding of the local business environment, including mainland companies, free zones, and relevant regulatory frameworks such as data protection and regional labor laws.

Nice to Have

3 or more years specifically managing conversational AI, LLM, or GenAI implementations.
Direct background in regional healthcare, financial services, or defense sectors.
Experience working on regional enterprise digital transformation initiatives.
Prior experience in management consulting or systems integration for regional clients.

Skills and Tools

Large Language Models (LLM)
Enterprise account management and strategic planning
Executive stakeholder engagement and QBR facilitation
Secure cloud and on-premises AI deployment strategies
Change management and user adoption frameworks

Salary and Benefits

Weekly lunch stipend equivalent to $75/£75 in local currency.
Comprehensive health and dental benefits, including a dedicated mental health budget.
Pension scheme, 401K, or RRSP matching options.
100% parental leave top-up for up to 6 months for either parent.
Annual enrichment benefits covering wellness, fitness, arts, culture, workspace improvements, and learning.
Generous education and training stipend for courses and conferences.
30 working days (6 weeks) of paid vacation.
Travel budget to visit other company offices and attend annual company offsites.
$500 home office setup stipend for remote work environments, plus co-working space benefits if located away from a physical office.

About the Company

Cohere is a leading security-first enterprise artificial intelligence company that builds cutting-edge foundation models and end-to-end products to solve real-world problems. Operating as a global technology company headquartered in Toronto, Cohere maintains major offices around the world and fosters a collaborative culture among researchers, engineers, and designers dedicated to advancing enterprise AI.

How to Apply

Interested candidates should review the official company listings and submit their application directly on the official Cohere careers page.

Skills and tech stack

LLM

Questions candidates ask

What is the primary location for this Customer Success Manager role?

The position is based in Dubai with remote-friendly work arrangements.

How many years of total professional experience are required?

Candidates must have 8+ years of experience in customer success, account management, strategic consulting, or technology delivery.

Is language proficiency required for this role?

Yes, fluent proficiency in both Arabic and English is essential for working across regional markets.

What employee perks and benefits are offered at Cohere?

Perks include 6 weeks of paid vacation, health and dental coverage with mental health budgets, a weekly lunch stipend, a home office setup allowance, parental leave top-ups, and education stipends.

How should I submit my job application?

Applications should be submitted directly through the official Cohere careers page.

Ready to apply?

The application is on the official Cohere careers page.

Apply on company site