Customer Success Manager - Ads Solutions (Spanish speaking)
About this role
The Ads Solutions team builds advertising products and solutions designed to drive revenue growth and platform success while maintaining high standards for user trust and integrity. Customer Success Managers on this team partner closely with advertisers to deeply understand their needs and inform ongoing product development.
Daily responsibilities involve managing a portfolio of advertising partners, serving as their primary point of contact, and guiding them through onboarding and campaign launches. Success in the position requires fluency in Spanish, strong data analysis skills, and a collaborative approach to working with internal teams like Sales, Product, Analytics, Policy, and Operations.
Candidates who thrive here usually bring extensive client-facing experience in digital advertising, account management, or consulting. They operate with high ownership, communicate clearly with diverse stakeholders, and apply sound judgment to support responsible platform growth.
What you will do
- Manage relationships with a designated portfolio of advertising partners as their primary point of contact.
- Guide advertisers through onboarding and campaign launches to drive strong adoption of advertising products.
- Analyze campaign performance data to deliver actionable recommendations that improve client outcomes.
- Identify and pursue opportunities for partnership expansion through incremental investment and product adoption.
- Collaborate across Sales, Product, Analytics, Policy, and Operations teams to resolve issues and enhance platform value.
- Relay advertiser feedback and insights back to internal teams to help shape product improvements and long-term strategy.
- Contribute to the creation of scalable processes and best practices for the advertising ecosystem.
What you need
- Bring five to ten or more years of experience in digital advertising, account management, customer success, consulting, or another related client-facing role.
- Possess hands-on experience managing advertiser or agency relationships within a platform, publisher, or adtech environment.
- Demonstrate the ability to interpret performance data and translate insights into strategic recommendations.
- Have familiarity with data querying methods such as SQL, advanced Excel, or Google Sheets.
- Communicate clearly and build trust with both technical and non-technical stakeholders.
- Operate with ownership and accountability in fast-moving and evolving environments.
- Exhibit Spanish language fluency along with full working rights for Ireland.
Benefits
- Relocation assistance to new employees
Skills and tech stack
Questions candidates ask
What is the remote work policy for this role?
This role is based in the Dublin office and uses a hybrid work model requiring three days in the office per week.
Are there any relocation benefits available?
Relocation assistance is offered to new employees joining the company.
What language skills are necessary for the position?
Spanish language fluency is required for this role.
What kind of background is expected from applicants?
Applicants need five to ten or more years of experience in digital advertising, account management, customer success, consulting, or a related client-facing role.