Customer Success Manager, Ads Solutions (San Francisco)
About this role
Advertising partners often struggle to navigate new AI platforms while scaling campaign performance and maintaining trust, which is the exact friction this position removes. OpenAI needs a dedicated professional to guide advertisers through onboarding, campaign launches, and long-term growth on the advertising ecosystem. Working closely with sales and internal departments, this person will manage a portfolio of partners, analyze performance data, and translate feedback into actionable product improvements.
Candidates who thrive here generally possess extensive client-facing experience in digital advertising or account management and feel comfortable operating within fast-paced environments. The team values individuals who communicate clearly with both technical and non-technical stakeholders while demonstrating sound judgment regarding platform integrity. Someone who enjoys building scalable processes and bridging the gap between external partners and internal product teams will find success in this hybrid San Francisco role.
What you will do
- Manage a dedicated portfolio of advertising partners as their primary point of contact for onboarding and campaign success.
- Analyze campaign performance data to deliver actionable recommendations that improve client outcomes.
- Identify opportunities for partnership expansion through increased product adoption and incremental investment.
- Collaborate cross-functionally with sales, product, analytics, policy, and operations teams to resolve issues and enhance platform value.
- Surface advertiser feedback and insights to inform future product improvements and platform strategy.
- Help build scalable processes and best practices to support the broader advertising ecosystem.
What you need
- Bring five to ten or more years of experience in digital advertising, account management, customer success, consulting, or a related client-facing role.
- Demonstrate past experience managing advertiser or agency relationships within a platform, publisher, or adtech environment.
- Possess the ability to interpret performance data and translate insights into clear strategic recommendations.
- Have working experience with data querying tools such as SQL, advanced Excel, or Google Sheets.
- Communicate clearly and build trust with diverse technical and non-technical stakeholders.
- Operate with ownership and accountability in fast-moving and evolving environments while maintaining a commitment to user trust.
Benefits
- Offers Equity
- Offers Commission
Skills and tech stack
Questions candidates ask
Where is the role located?
This role will be hybrid in San Francisco, CA.
What is the compensation structure?
The salary ranges from $176K to $234K, with additional offers for equity and commission.
What kind of technical skills are required?
Candidates must have experience with data querying, including SQL, advanced Excel, or Google Sheets.
Who will this person collaborate with internally?
This position partners cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value.