About this role
Dust is seeking a Customer Success Manager to join its office in Paris to help enterprise clients transform how they work with artificial intelligence. This full-time role is ideal for an experienced professional ready to guide strategic accounts through long-term adoption, value realization, and ongoing digital transformation.
Role Overview
As a Customer Success Manager at Dust, the chosen candidate acts as a trusted strategic advisor managing the complete customer journey from partnership kick-off through long-term adoption. Operating in a GenAI-native environment, this role pioneers new forms of customer success where AI is at the core of operations. Responsibilities include shaping the customer success practice, handling portfolio accounts, and driving measurable impact while working in an office-first culture in Paris.
Key Responsibilities
Requirements
Skills and Tools
About the Company
Dust builds enterprise-grade generative AI assistants and collaborative interfaces connected to internal company data. Backed by Sequoia, the company serves fast-moving organizations like Datadog, 1Password, Cursor, Clay, Vanta, and Persona. Dust maintains an office-first culture in locations including Paris, London, San Francisco, and New York, believing that close in-person collaboration fuels fast decisions and creative problem-solving.
How to Apply
Interested candidates should visit the official Dust careers page to submit an application and learn more about open opportunities.
Questions candidates ask
Where is this Customer Success Manager position located?
This role is based in Paris as part of the company's office-first culture, which also has offices in London, San Francisco, and New York.
What level of experience is required for this role?
Candidates must have a minimum of 5 years of experience in Customer Success roles, ideally within the SaaS industry.
What languages are required to perform this job?
Excellent communication skills in both English and French are required to engage with various stakeholders, from end-users to C-level executives.
What are the main responsibilities of the Customer Success Manager?
Responsibilities include managing the full customer lifecycle for strategic accounts, driving AI transformation and adoption, conducting Enterprise Business Reviews, coordinating internal resources, and helping build out the CS function.
Is remote work permitted?
Dust operates on an office-first culture to foster collaboration and energy, though the company extends trust to team members to work from home when it makes sense for their daily tasks.