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Customer Success Manager

OpenRouterSan Francisco Bay Area, CaliforniaGo To Market
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Salary
$180K - $250K USD
Job type
Full-time
Work mode
Remote
Posted
18 Jun 2026
Status
Open · checked 7d ago

About this role

OpenRouter is hiring a full-time Customer Success Manager to join the team in the San Francisco Bay Area, with remote flexibility. This role suits an experienced technical professional who wants to drive enterprise adoption and revenue growth for a leading AI routing and infrastructure platform.

Role Overview

As a Customer Success Manager at OpenRouter, the selected candidate manages a portfolio of fast-growing enterprise accounts. The position acts as the primary connection between complex technical systems, clear business outcomes, and commercial growth. The individual in this role ensures that organizations successfully operationalize large language models across research, product, and production workloads.

Key Responsibilities

Build comprehensive adoption plans tailored to what clients are actively building, such as coding tools or AI agents.
Manage revenue outcomes, handle commercial discussions, and expand product line usage.
Balance strategic duties, like presenting return on investment analysis to a Chief Technology Officer, with tactical work like reviewing application programming interface documentation with engineers.
Define and track success criteria for clients, transforming abstract artificial intelligence goals into measurable return on investment metrics.
Channel voice-of-the-customer insights to go-to-market, product, and engineering teams to shape roadmap priorities.
Take a proactive approach by monitoring token usage drops or new model releases to reach out to clients with strategic growth plans.

Requirements

Background working at an artificial intelligence-first company, such as a large language model lab, artificial intelligence infrastructure provider, or high-growth generative artificial intelligence application.
Familiarity with the nuances of tokens, latency, context windows, and model routing.
Experience in technical software-as-a-service or application programming interface-first platforms, with the ability to communicate effectively with developers and product managers.
Track record of quota ownership and skill in navigating procurement, legal departments, and executive stakeholders.
Ability to build repeatable systems and guides to help scale operations for future customers.
Strong strategic agility, commercial grit, and analytical rigor.

Skills and Tools

LLM
API-first platforms
Technical SaaS
Data analysis and usage trend monitoring
ROI tracking and metric definition

Salary and Benefits

Salary range: $180,000 to $250,000 USD per year

About the Company

OpenRouter provides an open artificial intelligence routing and infrastructure layer that allows enterprises to access, manage, and optimize large language models across multiple providers without vendor lock-in, capacity constraints, or unnecessary costs. The company empowers advanced artificial intelligence teams worldwide to scale quickly and remain future-proof as foundational models evolve.

How to Apply

Interested candidates should visit the official OpenRouter careers page to submit an application for this position.

Skills and tech stack

LLM

Questions candidates ask

Where is this job located?

This role must be based in the San Francisco Bay Area, California, with remote flexibility.

What is the salary range for the Customer Success Manager role?

The salary ranges from $180,000 to $250,000 USD per year.

What background is required for this position?

Applicants need experience at an AI-first company (such as LLM labs, AI infrastructure, or GenAI apps) and a background in technical SaaS or API-first platforms.

What are the core responsibilities of this job?

Responsibilities include driving enterprise LLM adoption, owning revenue and account growth, presenting ROI analysis, defining success metrics, and acting as the voice of the customer for internal product teams.

How do I apply for the position?

Candidates can apply directly on the official OpenRouter careers page.

Ready to apply?

The application is on the official OpenRouter careers page.

Apply on company site