Latest AI JobsBrowse Jobs
OpenRouter logo

Customer Engineer, APAC

OpenRouterRemote (APAC)Go To Market
Apply on company site
Salary
Not listed
Job type
Full-time
Work mode
Remote
Experience
Senior · 5+ yrs
Posted
9 Oct 2026
Status
Open · checked 7d ago

About this role

Remote (APAC) is the location for this Customer Engineer position at OpenRouter, which suits professionals with a strong technical background in pre-sales and enterprise infrastructure. The role serves as the regional technical advisor supporting the expanding footprint in the Asia-Pacific region.

Role Overview

OpenRouter seeks a Customer Engineer to act as the technical lead for enterprise sales cycles within the APAC region. This individual-contributor position combines pre-sales engineering with initial customer support and success duties to help organizations operationalize large language models.

Key Responsibilities

Conduct technical discovery discussions to evaluate prospect architecture, AI use cases, data residency, compliance, and API integration needs.
Build customized product demonstrations and manage proof-of-concept environments.
Collaborate with account executives through the entire sales cycle, handling technical questions, proposals, and customer presentations.
Resolve technical pushback, navigate competitive positioning, and assist with technical terms, implementation timelines, and SLAs.
Channel product feedback and feature requests from the market back to internal engineering and product teams.
Oversee technical onboarding, monitor account health, and manage regional adoption for APAC clients.
Provide hands-on API and code-level troubleshooting during APAC business hours, coordinating handoffs with US teams when necessary.

Requirements

Minimum of five years of experience working as a Solutions Engineer, Sales Engineer, Customer Engineer, or Solutions Architect within B2B SaaS, API, or infrastructure platforms.
Technical background involving software development, cloud infrastructure, or APIs, with the ability to read and debug code.
Presentation abilities to communicate complex technical topics to diverse groups.
Autonomous operational capability as a foundational regional contributor while collaborating with global teams and maintaining flexible overlap with US colleagues.

Nice to Have

Background in sales engineering focused on machine learning platforms, LLMs, or AI technologies.

Skills and Tools

APIs
Software development
Cloud infrastructure
AI/ML platforms and large language models

About the Company

OpenRouter functions as an AI routing and infrastructure layer that enables enterprises to manage, access, and optimize large language models across multiple providers without incurring capacity constraints or vendor lock-in.

How to Apply

Interested candidates should apply on the official company careers page.

Skills and tech stack

APIsLLMsMachine Learning

Questions candidates ask

Where is the Customer Engineer position located?

The role is remote with a focus on the APAC region.

How many years of experience are required for this job?

Candidates must have at least 5 years of experience as a Sales Engineer, Customer Engineer, Solutions Engineer, or Solutions Architect.

What are the primary responsibilities of this role?

The primary focus is pre-sales technical support for enterprise sales cycles, alongside customer support and success responsibilities as part of the regional APAC team.

Is AI or machine learning experience mandatory?

Experience in AI, LLMs, or machine learning platforms is listed as a plus rather than a strict requirement.

Ready to apply?

The application is on the official OpenRouter careers page.

Apply on company site