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Customer Solutions Engineer

CloudflareIn-OfficeSales
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Salary
Not listed
Job type
Full-time
Posted
28 Sept 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Customer Solutions Engineer position at Cloudflare is a client-facing technical role based in Bengaluru, India, focused on managing post-sale onboarding, technical advisory, and customer enablement. This professional will guide clients from provisioned accounts to live, value-generating deployments while collaborating closely with internal teams to ensure seamless execution. This opportunity suits an experienced technical professional with a background in customer-facing roles who possesses strong networking foundations and an enthusiasm for AI-driven problem-solving.

Key Responsibilities

Own the end-to-end technical onboarding experience for assigned customers post-provision, leading structured calls and configuration validation.
Guide customers through initial settings such as DNS records, SSL/TLS modes, WAF rules, and Zero Trust policies.
Troubleshoot common onboarding roadblocks including DNS resolution failures, certificate errors, and authentication issues.
Deliver standardized customer guidance sessions, technical walkthroughs, workshops, and bootcamps.
Produce and maintain clear operational artifacts like call summaries, action item trackers, and implementation runbooks.
Coordinate with customer engineering, support, product, and account teams to route complex technical inquiries and blockers.
Contribute to reusable templates, process improvements, automation scripts, and AI-assisted workflows.

Requirements

Five to twelve years of experience in a customer-facing technical role such as Customer Engineer, Technical Support, Implementation Engineer, or Technical Account Manager.
Working knowledge of Cloudflare product foundations including Application Security, CDN, Zero Trust/SASE, and Network Services.
Solid networking fundamentals covering DNS, TLS/SSL, HTTP/HTTPS, CIDR, NAT, and BGP.
Familiarity with web security basics such as OWASP, WAF rules, OAuth, SAML, MFA, and Zero Trust principles.
Hands-on experience with the Cloudflare Dashboard, Terraform, API-based configurations, or identity providers like Okta and Azure AD.
Ability to interpret security events, logs, cURL outputs, and HAR files alongside basic proficiency in Python and Bash.

Nice to Have

Familiarity with compliance frameworks such as PCI DSS, HIPAA, SOC 2, or ISO 27001.
Existing Cloudflare certifications like Cloudflare Fundamentals or Cloudflare for Teams.
Direct experience onboarding or administering Cloudflare in a production environment.
Comfort using AI assistants and LLM-based tools to accelerate routine onboarding tasks and log analysis.

Skills and Tools

Python
Azure AD
Terraform
LLM Tools
REST APIs
Bash
DNS and SSL/TLS Configuration

About the Company

Cloudflare operates one of the world's largest networks, helping power and protect millions of internet properties ranging from small blogs to Fortune 500 companies. The organization is dedicated to helping build a better, safer, and more open Internet through initiatives like Project Galileo, the Athenian Project, and the 1.1.1.1 public DNS resolver. Cloudflare values curiosity, iteration, and leveraging modern AI tools to solve complex challenges.

How to Apply

Interested candidates should visit the official Cloudflare careers page to submit their application for the Customer Solutions Engineer position.

Skills and tech stack

PythonAzureLLMTerraform

Questions candidates ask

Where is this position located?

This role is based in Bengaluru, India.

What level of experience is required?

Candidates should have between 5 to 12 years of experience in a customer-facing technical role.

What are the core technical skills needed for this job?

Applicants need strong networking and web security fundamentals, experience with Terraform or API configurations, and basic proficiency in Python and Bash.

Is this a remote position?

No, this is an in-office role located in Bengaluru, India.

How should I apply for this role?

You should apply directly on the official Cloudflare careers page.

Ready to apply?

The application is on the official Cloudflare careers page.

Apply on company site