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Customer Solution Strategy Lead

CloudflareHybridSolution Engineering
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Salary
Not listed
Job type
Full-time
Posted
11 Sept 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Customer Solution Strategy Lead at Cloudflare is a strategic hybrid role based in Austin, TX, Dallas, TX, or New York, NY, acting as the critical link between commercial client directors and pre-customer engineering. This position suits an experienced technical leader who thrives on guiding high-value enterprise accounts through complex digital transformations and platform adoption.

Key Responsibilities

Build deep advisory relationships with technical executives such as CTOs, VPs of Engineering, and Platform Architects across a dedicated portfolio of high-value accounts.
Develop and execute comprehensive platform adoption roadmaps covering application modernization, developer tooling, and AI integration.
Coordinate cross-functional teams including customer success, product, and engineering to achieve key adoption milestones and resolve blockers.
Identify and qualify platform expansion opportunities, handing them over to client directors for commercial closing.
Channel strategic customer requirements and feedback directly into product roadmap discussions through structured quarterly briefings.

Requirements

Bring ten or more years of professional experience in customer engineering leadership, product management, consulting, or technical strategy within a global SaaS or infrastructure environment.
Demonstrate exceptional executive presence and communication skills, with the ability to influence C-level leaders and internal product teams simultaneously.
Exhibit a strong bias for action, navigating high-pressure and ambiguous environments with a relentless curiosity for solving deep architectural challenges.

Nice to Have

Seven or more years of deployment experience in a similar role or background in a technical leadership capacity.
Prior experience working as a customer engineer leader, consultant, or technical marketing engineer building and deploying security solutions.
Solid understanding of AI, security challenges, and threat landscapes within today's enterprise ecosystem.
Proven track record of leveraging AI to drive revenue and successfully designing solutions with customers and partners.
Experience implementing cloud computing solutions across major platforms like Microsoft 365, Azure, Google, and AWS.

Skills and Tools

AWS
Azure
Google Cloud Platform
Microsoft 365
Cloudflare Edge Platform (Workers, R2, D1, Workers AI, Vectorize)

Salary and Benefits

Incentive compensation eligibility through Cloudflare’s Sales Compensation Plan, which contributes to the estimated annual salary range.
For New York City based hires, the estimated annual salary ranges from $273,000.00 to $341,000.00.
Participation eligibility in Cloudflare’s equity plan.
Comprehensive health and welfare benefits including medical, dental, vision, flexible spending accounts, commuter spending, fertility and family-forming support, and global travel medical insurance.
Financial security protections such as short and long-term disability, life and accident insurance, 401(k) retirement savings, and employee stock participation plans.
Generous time off policies covering flexible paid time off, parental leave, pregnancy health, medical leave, and bereavement support.

About the Company

Cloudflare operates one of the world's largest networks, helping power and protect millions of internet properties worldwide without requiring added hardware or code changes. Recognized for its innovative culture and industry leadership, the company champions a free and open internet through dedicated initiatives like Project Galileo, the Athenian Project, and privacy-first public DNS resolvers like 1.1.1.1.

How to Apply

Interested candidates should submit their application directly on the official Cloudflare careers page.

Skills and tech stack

AWSAzure

Questions candidates ask

What locations are available for this hybrid role?

This hybrid position is available in Austin, TX, Dallas, TX, and New York, NY.

What is the primary focus of the Customer Solution Strategy Lead?

The role acts as a strategic link between client directors and customer engineers, guiding 1 to 5 high-value accounts through application modernization, developer platform adoption, and AI infrastructure integration.

How many years of experience are required?

Candidates must have 10+ years of experience in customer engineering leadership, product management, consulting, or technical strategy within a global SaaS or infrastructure environment.

What is the salary range for New York City based hires?

For New York City based hires, the estimated annual salary is $273,000.00 to $341,000.00, which includes on-target incentive compensation under the Sales Compensation Plan.

What benefits are provided by Cloudflare?

Cloudflare provides medical, dental, vision insurance, flexible spending accounts, 401(k) plans, life and disability insurance, equity plan participation, flexible paid time off, and various family support leave programs.

Ready to apply?

The application is on the official Cloudflare careers page.

Apply on company site