About this role
Cloudflare operates a global network that powers and protects millions of internet properties, focusing on performance enhancement and traffic security. The customer experience team drives the post-sale lifecycle, ensuring account retention, onboarding success, and contract renewals while embedding generative AI and workflow automation into daily operations. Managing a defined portfolio, this individual coordinates with sales and technical departments to articulate business value and handle commercial negotiations.
Candidates joining this team will leverage large language models and analytics tools to synthesize usage metrics, draft communications, and forecast weekly revenue accurately. Fluency in Hebrew is required to support specific regional customer interactions. The ideal candidate brings a commercial background in SaaS, a strong grasp of cloud security or networking principles, and an eagerness to use AI-driven methods for operational efficiency.
What you will do
- Manage the complete customer journey from onboarding to retention and contract renewals.
- Act as a trusted advisor to help clients adopt relevant products and services.
- Collaborate with account teams to plan and execute long-term success strategies for major clients.
- Drive contract negotiations and maintain accurate weekly revenue forecasts.
- Utilize artificial intelligence tools to parse usage metrics and identify upsell opportunities.
- Work cross-functionally with product, engineering, and support teams to resolve customer issues.
What you need
- Minimum of 3 years of experience in customer success, account management, or inside and field sales.
- Professional fluency in Hebrew.
- Minimum of 2 years of industry experience, with cloud security or performance background preferred.
- Bachelor's degree or equivalent professional qualifications.
- Direct experience in commercial sales, deal negotiation, and contract closure.
- Understanding of or willingness to learn computer networking and internet security.
Nice to have
- Experience in cloud security and performance industries
- Network security background
Benefits
- Estimated annual salary between €50,000 and €69,000 for Portugal based hires, including incentive compensation
- Eligibility to earn incentive compensation under the Sales Compensation Plan
- Eligibility to participate in the company equity plan
Skills and tech stack
Questions candidates ask
What is the location policy for this job?
The position is based in Lisbon, Portugal or London, the UK with hybrid working arrangements.
What is the compensation range for the role?
For Portugal based hires, the estimated annual salary ranges between €50,000 and €69,000, which includes on-target incentive compensation under the Sales Compensation Plan.
What experience is required to apply?
Applicants need a minimum of 3 years of experience in a customer success, account management, or sales role, alongside fluency in Hebrew.